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Sofitel Macau at Ponte 16 Hotel

Rua do Visconde Paco de Arcos, Macau City, Macau (Show on map)

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Area: Macau City Number of Rooms: 408
Free Wi-Fi

Recent customer reviews

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Fantastic

8.3

based on
287 reviews

Value for Money
8.1
Location
8.2
Staff Performance
8.8
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
8.7
Food/Dining
7.3
Groups (287)
Sort by:
Rachayuth V. Groups Thailand, April 16, 2015
Convenience

Convenience
8
Great location
Yong J. Groups Singapore, March 15, 2015
Great

Cleaniness, staff verg polite, wonderful service
8
Mun H. Groups Malaysia, January 11, 2015
Luxury hotel

luxury, clean, comfort
8.7
Luxury hotel, clean, good location
Esther L. Groups Malaysia, December 30, 2014
A well deserved 5 star hotel

Good location, excellent service and comfortable mansion
9.7
Sharifah N. Groups Singapore, December 27, 2014
Beautiful & The Best

Room decoration, Toilet is nice & clean, View
10
A very satisfying stay, location is good & staff very polite
Michelle T. Groups Singapore, November 25, 2014
Compliments to frontline staff

Front Desk staff, Cleanliness, Room Amenities
8.7
Good: - Very clean - Location was okay, walkable distance from the central attraction - They use Loccitane products, so everything smell real nice - they have staffs station around assisting in your queries while you're Q-ing for check-in. Special compliments to JUNE, who was on duty out at the lobby on 24th Nov morning. We had a particular square where we wanted to go, and she was able to recognise the place just from a photo from us (we had no idea where it was, our photo only show the design of the tiles on the square). Kudos to her knowledge of Macau. (side note, those staffs at the front desk would need to smile more though. Not that they are rude, but they look tired.) Areas for improvments: - shuttle service: due to bad traffic, it was a long wait for the shuttle service from macau terminal to hotel. A mini bus was used. It's okay for traveling from ferry terminal to hotel but without baggage. If you have big baggage, it might be a little inconvenient.
Man N. Groups Hong Kong, November 23, 2014
Hotel is comfortable & location convienience

location, room cleanliness, good service
8
Mei P. Groups Malaysia, November 11, 2014
Good Location

Location, Comfortable, Clean
10
The room is clean and comfortable. Location is good and easy to access anywhere.
Jidapa S. Groups Thailand, October 31, 2014
Great Hotel

good location good service comfortable
10
Very good service, comfortable room , good location
Dorotea P. Groups Philippines, October 5, 2014
Leisurely travel

Staff, lobby, room
7.7

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