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Excellent 8.3
Based on 2669 reviews

Recent customer comments

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based on 2669 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.2
  • Location 8.2
  • Room Comfort/Standard 8.4
  • Staff Performance 8.5
  • Value for Money 7.6
  • Food/Dining 8.4

9 Alina A.
February 16, 2016
Lovely view
Food location ambiance

8.4 michael S.
February 16, 2016
Great Hotel
Over-all our staycation was good. Staff are very courteous and helpful. One thing i would like Sofitel to do, is to try to renovate their rooms to a new, modern look because i think the room looks old and left in time. But food is great at the Spiral. And its breath taking view of the manila bay sunset!

9.6 Jeanie S.
February 15, 2016
spectacular view
great view; excellent service

8.4 Hermie C.
February 15, 2016
Fantastic But
My stay was great except for the unfortunate accident of my granddaughter at Gymboree. She injured her chin that required suturing. They should put safety padding on all exposed wood parts that could cause injury. Also, access of my card was removed prematurely before check-out. I wasn't able to use the lift nor access the 10F to check-out.

6.8 athol P.
February 15, 2016
Dissapointed, rooms are over priced and in need of a refit.
Room was average at best, out-dated, rundown and in need of an upgrade. Accor hotel group really need to access what it considers as a 5 star hotel as this is not a luxury room. View from the room was of a construction site. Good pool area, pity it is used as a thoroughfare for staff setting up tables from midday to accommodate guests visiting the poolside restaurant making it busy and noisy. Best thing about the hotel was the restaurants, fancy but costly.

9.2 Quy L.
February 15, 2016
Short stay
We were staying here for a short time, but it was a good time. The hotel has many interesting facilities and beautiful sceneries.

4.4 Jasper T.
February 15, 2016
Not an ideal hotel
Expensive, not accommodating and old hotel..

10 Chow R.
Hong Kong
February 14, 2016
With daughter
The staff at the counter was very good and gave us a good room which has a good view.hotel was good and food too

8 Mario C.
February 10, 2016
Bay Haven
Location,Food, Service
Great location, food and service, balcony overlooking manila bay always special, would have to be the best position in manila by far

8 Whilma P.
February 01, 2016
One of the finest hotels in the Philippines.