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Recent customer comments

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based on 2661 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.2
  • Location 8.2
  • Room Comfort/Standard 8.4
  • Staff Performance 8.5
  • Value for Money 7.6
  • Food/Dining 8.4

9.3 Paola B.
January 23, 2013
Lovely Hotel
Beautiful interior, World class service,
Though slightly more expensive, staying at Club Sofitel is definitely worth it. If you book this room, you'll get access to Club Millesime, an exclusive lounge. It has its own exclusive concierge to expedite check in and has more provisions for late check out. The lounge has apple computers, television sets and food (including chocolate truffles) for guests. There's also an allocated time for complementary breakfast, snacks and wine tasting. The rooms are also beautiful. It has a spacious bathroom with a separate shower and tub. We were give a king size bed with a thick blanket and comfortable pillows. I wouldn't have thought twice about staying in if given the opportunity. Breakfast is also a feast. You'll take it in the newly renovated Spirals Buffet. It serves all sorts of cuisine from Filipino to Japanese to American. They have a small cheese room for various types of cheese and cold cuts. They also have good fruit juices. I especially like the mango juice. If you walk around the hotel and out into the garden, its like walking into a resort. There's a pool with the slide for the kids. For adults, there's a jogging path, tennis court and a huge area to sunbathe. I'll definitely go back! 100/100!

8.3 John D.
May 14, 2013
Overall Nice
Swimming Pool, Food, Attentive Staff
Quite evident in some areas that the hotel is quite old though well-maintained.

7 William B.
United States of America
January 11, 2013
nice grounds
the grounds of the hotel are quite large and the pool/outside grounds are extremely big, well decorated and maintained.. pool is maze-like and has some children slides... therefore very family orientated... i very much enjoyed the dinning area... quite large and excellent selection in regards to buffet. however not my favorite luxurious manila hotel.. i had a suite room and though certainly large enough and tasteful not quite quite as up up par to par as other 5 star manila hotels.. this hotel is definitely seems to cater more to families and less towards business professionals than other hotels where i have stayed. extremely busy hotel ... so much so, i was not able to get into my room for nearly 2 hours after check in time... for a 5 star hotel.. unacceptable.... seemed unorganized... couldn't find my reservation booked through agoda... took them 20 minutes to resolve.. and all the while no one came back and said "sir, still checking" or "would you like to have a seat and complimentary drink while you wait" i was just left there standing... smaller details that you wouldn't expect from a 5 star hotel.. over all a good stay but nothing spectacular or out of the extraordinary..

9.3 Andrew B.
January 07, 2013
Super Hotel
Food, Swimming pool and friendly staff
Checking in can be slow and that is the only fault if any staff are friendly and always polite . Breakfast is something else so much to choose from and the quality is top class . food from the buffet is endless in choice and quality is good . Swimming pool is clean and a good size and a relaxing day can be spent there . Rooms are a good size , clean and beds are very comfortable. All in all a top hotel will certainly go back

8 Ma M.
January 07, 2013
Nice and cozy
We like the ambience..
had a nice time... would surely return in our next fact its our third time to visit the hotel. i really love the breakwater... manila's sunset is still beautiful. the pool is nice... though its cold because its christmas season...the service is excellent, the staff are very accommodating.

9.7 wendell G.
December 29, 2012
Great location. Big room
Near mall of asia. Nice hotel view of the ocean
Spent christmas with family. Its a very nice hotel. Great set of buffet at spiral restaurant. A bit pricy but foods are delecious!

9.7 Ray L.
December 31, 2012
Magnifique hotel great for vacation
Buffet at Spiral, Bay View
Spent with my family.. and it was "magnifique" experience with my family. Arrived at 24th of December and saw the long lines in the counter, their staff escorted us to checked-in from lounge and had our room upgraded to Club Millesime. We were surprised with a bottle of wine, french spring waters and fruits/snack in our room. The room was very relaxing with the bay and pool view. The Spiral buffet breakfast's superb, as well as the club lounge in 10th flr is excellent with generous wine choices, snacks and drinks. The kids enjoy the pool, and stay at the sunset bar was relaxing. Despite the number of guests still coming in upon checking out we're still allowed for a late checked-out.

9.3 Kristin A.
January 04, 2013
Impressive hotel
Room is great
Very pleasant. The staff are very hospitable. The room are clean and tidy.

10 Zenaida E.
January 02, 2013
Excellent customer service!
Our short stay at Sofitel felt like we were transported to another place... it was very relaxing, food was sumptuous and the staff gave excellent service. I would recommend Sofitel to everyone definitely!

10 Anthony S.
December 29, 2012
Luxurious hotel, stunning view and excellent food.
The stunning view, Sumptuous Food and Excellent service.
we had a memorable stay at sofitel manila. the club room at the 10th floor is excellent and the view from the balcony is breath-taking. the food at spiral is sumptuous plus the many wine choices and the seared foie gras is club millesime is really something else. top all of that with the remarkable service filipinos are known for. we will definitely go back.