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2015
Excellent 8.3
Based on 2691 reviews

Recent customer comments

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Excellent



based on 2691 reviews
  • Cleanliness 8.6
  • Facilities 8.4
  • Location 8.2
  • Room Comfort/Standard 8.4
  • Service 8.5
  • Value for money 7.6
  • Food/Dining 8.4

Jonna R.
France
February 02, 2013
Beautiful hotel,not the best location, expensive
lovely hotel, great outdoor pool.
first i was very nicely surprised about the hotel, staff very nice. but very disappointed by paying nearly for one night with parking view and not as luxury room as hoped/thought. and without brekkie, witch would have been with breakfast buffet nearly 100$ extra? i thought that was rip off, even though it's in metro-manila and beautiful hotel. and once you're there everything is very highly priced, faire enough, but once we wanted to go the airport, hostess at the front of the entrance door (outside), told us that we couldn't take regular taxi( that would have cost max for 4 of us) she told us we need to take hotels own cars that were pesos.. ok, it's extra, not question of money but principals.... next time i will go to somewhere else than this hotel in manila.

YAN M.
China
February 01, 2013
Grand hotel with good serivie
Large room,beautiful scene
Good service with polite staff, security is good, bed is comfortable

Eveline F.
Switzerland
February 01, 2013
Super service, our rooms rather dull
Service with a smile, Pool inviting
Very grand hotel, conveniently located not too far from the airport. Amenities excellent. Unfortunately for the price, the rooms were decorated rather dully, not 'cozy' or 'tasteful', bathrooms were lovely. Coffee/Tea/Water and condiments were not filled up when we came. But that was soon resolved from the friendly staff.

Julian W.
Canada
January 30, 2013
Resort style hotel in the city
Great pool and play areas for kids. Minutes from Mall of Asia
We live in Manila, and the Sofitel is the only place we know of where you can enjoy a kind of resort stay without leaving the city. A big property with lots of amenities, but the highlight is the large pool and play areas for children.

Aksel L.
Denmark
January 30, 2013
Great location
Nice bay views!
The hotel has a great location and all your can dream off. However services like phone calls, internet, food and so are extremely overpriced.....

Maria G.
Philippines
January 30, 2013
Great hotel esp for kids
Pool area, Spirals buffet
I attended an event nearby and chose this hotel as I brought my kid with me. Excellent for kids as thy had a lagoon pool and kiddie gym. Dinner at Spirals was also an event unto itself. Great selection. Just a minor hiccup while checking in asi had to wait for 2 hours to get a room. I was assured that they would call for me as soon as the room was ready so I waited patiently. I had to complain and follow up before finding out that the room had been ready a while back.

Paula L.
Philippines
January 29, 2013
Perfect. Relaxing. Love!
Ambiance
this place is best for relaxing. poolside - tea place is my favorite. every penny is worth it!

Jin H.
Australia
January 25, 2013
Resort by the beach had everything you need!
Swimming pool was amazing with little slides, beach view was to die for!
lovely and friendly staff, check in and check out went smooth! could perhaps consider breakfast/snack/dinner package with the accomodation, price was relatively reasonable. stayed there over christmas period so set up of the christmas trees were amazing and delivered a warm feeling to the guests, they even had a little booth you could take photos with. availability of private hotel taxi. we had a smoking balcony room with a view of the mall of asia, view at night was incredile, city skyline lights, etc!\ thank you sofitel for a wonderful stay!

Damien C.
Australia
January 23, 2013
5 Star luxury
Couldnt have asked for anymore!
The Sofitel is one of the finest hotels i have ever stayed in. Couldnt pick any faults as there were none! The facilities, staff and location were all excellent. Up grading to the executive floor is a must, you get so many more inclusions.

Paola B.
Philippines
January 23, 2013
Lovely Hotel
Beautiful interior, World class service,
Though slightly more expensive, staying at Club Sofitel is definitely worth it. If you book this room, you'll get access to Club Millesime, an exclusive lounge. It has its own exclusive concierge to expedite check in and has more provisions for late check out. The lounge has apple computers, television sets and food (including chocolate truffles) for guests. There's also an allocated time for complementary breakfast, snacks and wine tasting. The rooms are also beautiful. It has a spacious bathroom with a separate shower and tub. We were give a king size bed with a thick blanket and comfortable pillows. I wouldn't have thought twice about staying in if given the opportunity. Breakfast is also a feast. You'll take it in the newly renovated Spirals Buffet. It serves all sorts of cuisine from Filipino to Japanese to American. They have a small cheese room for various types of cheese and cold cuts. They also have good fruit juices. I especially like the mango juice. If you walk around the hotel and out into the garden, its like walking into a resort. There's a pool with the slide for the kids. For adults, there's a jogging path, tennis court and a huge area to sunbathe. I'll definitely go back! 100/100!