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Excellent 8.3
Based on 2669 reviews

Recent customer comments

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based on 2669 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.2
  • Location 8.2
  • Room Comfort/Standard 8.4
  • Service 8.5
  • Value for Money 7.6
  • Food/Dining 8.4

8.3 John A.
January 12, 2013
Great hotel, lovely service , food & drinks pricy
Resort feel , great pool and gardens , wonderful sunset views, staff very helpfull
It felt very secluded and plenty of private area s to relax in a resort environment without feeling to crowded. Fantastic choices for breakfast and lovely areas to eat and have drinks scattered around the resort. Staff are very friendly. Service could be a bit slow but alway done with a smile!

7 William B.
United States
January 11, 2013
nice grounds
the grounds of the hotel are quite large and the pool/outside grounds are extremely big, well decorated and maintained.. pool is maze-like and has some children slides... therefore very family orientated... i very much enjoyed the dinning area... quite large and excellent selection in regards to buffet. however not my favorite luxurious manila hotel.. i had a suite room and though certainly large enough and tasteful not quite quite as up up par to par as other 5 star manila hotels.. this hotel is definitely seems to cater more to families and less towards business professionals than other hotels where i have stayed. extremely busy hotel ... so much so, i was not able to get into my room for nearly 2 hours after check in time... for a 5 star hotel.. unacceptable.... seemed unorganized... couldn't find my reservation booked through agoda... took them 20 minutes to resolve.. and all the while no one came back and said "sir, still checking" or "would you like to have a seat and complimentary drink while you wait" i was just left there standing... smaller details that you wouldn't expect from a 5 star hotel.. over all a good stay but nothing spectacular or out of the extraordinary..

10 Hannah N.
January 11, 2013
comfort and service at its best
goodbestrode location, friendly staff, good food and a very nice pool
our family definitely enjoyed our stay at Sofitel. the room was big and spacious. Its packed with the best amenities and they give bottled water every time you ask for it. Im looking forward to our next stay in this hotel.

8.3 Vanessa Y.
January 11, 2013
overall great stay
renovated rooms, resort feel
love staying at Sofitel Philippine Plaza! this time was placed in one of the renovated rooms. The room itself is ok - not the most luxurious I've ever had. but it doesn't matter because our purpose was to enjoy the resort pool and unsurpassed Manila Bay sunset. The luxurious custom bedding that Sofitel is known for makes each night superb!

8 andrew P.
United States
January 09, 2013
nice hotel with very accommodating staff.
dining area and swimming pool facilities
breakfast per person is too expensive.

9 Natasha C.
January 08, 2013
You get what you pay for
The pool was great, the room was clean, bed was comfortable, bathroom came with all the amenities needed
I booked this hotel room for my parents the night before my wedding, as the reception was to be held at the Sofitel the following day. Everything was what we expected for the price that we paid: the pool was great, the room was clean, bed was comfortable, bathroom came with all the amenities needed and the service was very good too.

6.3 Brent C.
January 08, 2013
No value for money
Nice room, nice facilities
The hotel is in a good location, and has a great pool and good rooms. But for the price you pay, breakfast and wifi are not included. Wifi is super expensive, and should be included for free at any hotel in this day and age. We were not able to get a room with a double bed, but were still expected to pay full price.

5.7 Thera B.
January 08, 2013
Lovely hotel however disappointing service
Great location far away from busy city and relaxing view
As my partner and I were arriving from two different flights from Sweden and I had arrived earlier, I checked in at 2pm and requested to have a view of the bay. To my delight, the receptionist verbally guaranteed that it would only be available from 5pm and if I came back later on after registering and picking up my partner at the airport, it would be ready by then. I was happy to wait as she said there was one she had already blocked for us. Come 8pm, we wanted to ease in our 'readied' room and shower quickly before dinner as we were both famished...we found out that the room that was promised to us was NOT available. The supervisor on duty was very helpful and in 20 minutes, we were ushered to our room on the 7th floor. Come breakfast the next day, we were fascinated with the selection of food on the buffet. We were seated in a quiet area (it felt like the whole of Manila was in that restaurant) near the pool (but still indoors). There were about 15 staff on the floor, however after an hour and a half, not once did we get offered another cup of coffee or tea, our water glasses were not topped up, to make matters worse, our table was full of dirty plates and crockery. The lady in a suit who seems to be one of the supervisors passed our table at least 5 times but not once did she instruct her staff or clear our table herself. Add to injury, upon check out, we were made to wait at least 45minutes because our rate apparently didn't have breakfast included. Though I showed the receptionist the email from Agoda confirming our breakfast being included, she went to the back office and left us standing there at reception without any update or word from any of her colleagues that she had gone back to the office and called Agoda. We were both famished for lunch and didn't even date to eat at the hotel restaurant after being disgusted by their service. It is quite disappointing that this hotel didn't live up to Accor's brand standards.

5.7 Peter B.
January 08, 2013
nice hotel, but old rooms
near mall of asia
nice hotel, but too expensive for 5 star.its not really 5 star hotel. the rooms are too poor. service and food ok. nice pool

9 Frankie H.
January 07, 2013
nice hotel, great ambiance
nice location, good service, great amenities
We truly enjoyed our stay here in Sofitel. The hotel amenities are great, good staff services,clean and big room and a relaxing ambiance at the poolside area. The location is also good, near MOA & good restaurants nearby. Sofitel is one of our favorite hotels. We will definitely stay here again. Thank you Agoda!