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Excellent 8.3
Based on 2679 reviews

Recent customer comments

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based on 2679 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.2
  • Room Comfort/Standard 8.4
  • Service 8.5
  • Value for Money 7.6
  • Food/Dining 8.4

Mitchelle G.
December 26, 2015
Our Christmas Staycation
Staff was super accommodating.
Except for the crowd due to full booking, everything was great.

Leticia L.
December 26, 2015
Mrs Leticia Lake
Pool, friendly staff,& service
Philippines Plaza is our second home ! we always love staying at the Plaza. and we are thinking to take our three boys with their family for our Next trip holiday in Manila! In 2017 Could you please give us a quotation for three connected rooms with the kids , ages 14, 12, 9 , 7 , 6, as your loyal customer we love us to give good rates For our next family holiday! Have a Merry Xmas and a Perperous New Years 2016🎉🎉

Pia B.
December 25, 2015
Beautiful with a heart
Great location. Amazing view. Accommodating staff.
We had a grand view of the bay and city, and it's amazing both in the day and at night. The pool grounds is wonderfully landscaped. Staff go around from time to time offering different treats: free sun block, iced fruits, cookies and sweets. The staff from the lobby to the Club are all very accommodating. Would highly recommend booking at Sofitel with Club access.

joey N.
United States
December 25, 2015
i was completely satisfied. good customer service
location, service and customer service

Kurt C.
United States
December 24, 2015
-- Bedbugs and Bad communication --
Swimming Pool, Decor of the Room and Location
My wife and son got bitten by bedbugs. Not pleasant! Also I booked the hotel on Agoda for my wife. during check in the hotel request a copy of MY passport. I was not able to get it to her in time for check out and my wife was told she will be kept at the hotel until she gets a copy of my passport OR pay the full price of the room. We then were told a copy of my ID card would be fine. If this would have been told to my wife in the first place, I could have sent a copy of my ID ASAP.

Glenn Y.
December 22, 2015
Oldie but tolerable
The view is beautiful, the staff is excellent and the general ambiance still ok
Although the staff and ambiance is great, the facilities are a little run down already. Since Sofitel is charging high, i wish they would replace some stuff such as old lighting, old furniture and add a little but of modern clean designs.

Richard W.
December 17, 2015
Staff too pushy
Pool area, nice rooms
Miserable, staff always trying to upgrade, outside bar the food average and service very slow. No criticism of the individuals, obviously management is pushing their staff

Edonna D.
December 16, 2015
Value for money
Hotel staffs, food, and the swimming pool
It was okay. The room was a bit old but it was clean.

Neil J.
December 14, 2015
Mixed emotions
Nicely decorated room
Room was new and nicely decorated, although the sheets and bedding were damp and took a few hours of the door open to dry. The outside pool has great staff but it smells of raw sewage. Aparantly it's caused by the sea and the fact they pump their raw sewage so close to shore. Front desk staff sold us an upgrade with the sales pitch of being able to use a lounge that offered free food. We then entered the lounge only to be told no children in that area and that the food finished at 7.30pm. We checked in at 8pm so why sell us an upgrade knowing the food has finished? After complaining about this matter a manger refunded our money. Would we stay again, NO. Plenty of better Hotels for the same money.

Rhoda N.
December 13, 2015
Great service! Sunset Bar is Excellent
Great service of Sunset Bar! Kudos to Sir Francois & Dan for excellent service!