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Excellent 8.3
Based on 2681 reviews

Recent customer comments

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based on 2681 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.2
  • Room Comfort/Standard 8.4
  • Service 8.5
  • Value for Money 7.6
  • Food/Dining 8.4

Bernard M.
December 11, 2015
A safe haven in heaven
Breakfast, Room, Dinner
Check-in was late due to a defect with the bidet in the room we were staying in. They had previously reserved that room specially for us and during peak season of the hotel's operations, there was no other available room. We eventually checked in, with much delay. They however compensated us with complimentary breakfast throughout our stay and accommodated us for late check-out. The front-desk staff are extremely professional and friendly, the food is amazing. Pricy but extremely amazing.

Joselito G.
December 11, 2015
Perfect place for staycation
Food was great, location was just okay though you need to have a long walk or ride going to the nearest establishment.
Perfect place for staycation since thereare so many things to do from swimming to eating and they even have small Christmas stores where to can shop

Paula R.
December 09, 2015
Nice hotel staff but rooms were old and smelly
Their Christmas decorations were so beautiful. The hotel staff was pleasant. The food at Le Bar was really good too.
It was okay. The location of the hotel was good. They have a lovely sunset bar where you can relax and have the most beautiful view of the sunset by the bay. The bulalo at Le Bar was very tasty plus the serving of their food is already good for 2-3. But the first thing we noticed when we got to the room was the old smell. And although the room was for two, there was only one robe provided in the room. The hotel staff was nice but whilst I was having my breakfast the following morning, I havent even finished eating my omelette yet and this waiter just suddenly picked up the plate and left. It was very rude. First of all, there was still food on my plate so I dont know what would make him think that I was finished. And second, he should have asked first before getting my plate if it was okay for him to clean our table. I think he lacks training and common sense.

Archieval D.
December 07, 2015
1 day trip in Manila
Pool and view
Nice and friendly staff,close to the airport and shopping mall area,recommended to anyone want to have relax and safe stay in Manila.

December 02, 2015
Relaxing and Enjoyable Stay
Comfortable and cozy room, good food, reliable & friendly staff (good, if not excellent, service)
We used to stay at least once a year for two days when it was still known as the Philippine Plaza. After quite some time, this is the first time we again checked in. Though most of the establishments remained where they were, we noticed the upgrades made to refurbish them and make them pleasing to the eyes. The service and food, though, always make the impression of the hotel.

Maribel S.
United Kingdom
December 01, 2015
Breakfast was really 'Fantastic'.
Breakfast, the outdoor pool, friendly

liew H.
December 01, 2015
High Price but room was lousy
Nice Swimming pool, gym center
Rooms look tired, broken chair,

Louis L.
December 01, 2015
Taxi services no up to standard
Location, food and security
Everything was good. The only thing is the hotel staff only push guest to use their expensive hotel taxi. When I asked for meter taxi, the staff did not make any effort to get you one and let me stand in the queue waiting for half an hour on my check out day heading to airport.

Regina F.
United States
November 16, 2015
Great stay
Great hotel, friendly staff, clean rooms

Normelyn M.
November 15, 2015
Disappointed Beyond A Doubt
The Pool, Location and Mostly Friendly Staff
Bathroom floor was dirty and there was an unpleasant odor and balcony floor dirty. Overpaid for a Luxury Room and did not receive nightly turn down service. For the rate I paid, I did not receive the value.