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Sofitel Philippine Plaza Manila Hotel

CCP Complex, Roxas Boulevard, Pasay City, Manila Bay, Manila, Philippines 1300

Recent customer reviews

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Excellent

8.3

based on
2553 reviews

1949 reviews in English

Value for Money
7.6
Location
8.2
Staff Performance
8.5
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.4
Food/Dining
8.4
All reviews (2553)
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Leslie S. Couples United States of America, April 8, 2015
Fantastic hotel experience

Club experience worth it!
10
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Ann T. Families with older children United Kingdom, April 8, 2015
excellent staff

location, food, staff
10
had an awesome stay. staff were excellent, lots of them to see to your needs, location was ideal, food is quite expensive, expected for high end hotel
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Mariam H. Solo travelers United States of America, April 7, 2015
Very Good Hotel

Location, hotel views, quiet
9.3
Overall it was good. I requested for a pool view but it wasn't available that time. This was my first time to stay in a hotel in the Philippines. I would usually go home straight from the airport. I will try another hotel next time.
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Christine M. Families with young children Philippines, April 6, 2015
Weekend holiday

Swimming pool, Spiral Restaurant, sunset bar
8
Nice swimming pool
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Jacob B. Couples Australia, April 5, 2015
Out standing buffet

Eating eating eating
9.3
I gained 4kgs in 3 days, buffet is world class and truely fine dining experience. If you can afford to stay in the horizon club I would recommend it. Hotel is located on manila bay so it's a bit far from everything so 2 nights was enough. A great experience
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Brenda B. Families with young children Philippines, April 1, 2015
two thumbs up

professional staff, great amenities and strategic location
9
wonderful
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Valerie W. Couples United Kingdom, March 31, 2015
Nice hotel, close to airport but not 5-star

Room Standard, location to airport and MOA, Pool.
7
Nice stay, thought breakfast was extremely overpriced and did not have. Pool nice but pool service waiting time to be served was far too long and wait for drinks also (not enough staff to cater for demand) Loved the sunset view from pool. Rooms was of a nice standard and clean.
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Anna M. Groups Philippines, March 28, 2015
Always a wonderful experience

Great food, luxurious and smells really nice
9
It was fantastic and great value for money. :)
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Ruth L. Couples Philippines, March 28, 2015
There are better places to stay

buffet, bed, room size
7
Honestly, considering how much you pay for the room there are better places to stay. I would imagine the hotel was beautiful in the 80s or early 90s, now it just looks sad and tired. Considering they command such high prices, could they not refurbish? The room furniture are scuffed if not fixed haphazardly (side tables. desk). Carpets are faded and the whole place needs a good lick of paint. Checking in and checking out is a major hassle akin to the lines in NAIA. They have the slowest and longest lines in the front desk of any hotel I've been. The staff are friendly enough but not 5 star performance and you always feel obliged to tip. The pool is over crowded with lots of screaming kids and they don't have enough daybeds. The expansive buffet is the saving grace, although again very expensive. I hope they could have a major renovation because it could be a beautiful place.
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Katherine D. Families with older children Philippines, March 23, 2015
Good !

friendly, nice, accommodating staff
7.3
The best thing that I observed in the hotel is that they have senior citizen staffs. I believe being a senior must have the same privilege to work especially if you are willing, hardworking, and healthy.
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