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Sofitel Philippine Plaza Manila Hotel

CCP Complex, Roxas Boulevard Pasay, Manila Bay, Manila, Philippines (Show on map)

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Formerly : Philippine Plaza Hotel
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Area: Manila Bay Number of Rooms: 609

Recent customer reviews

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Fantastic

8.3

from 2437 reviews

Value for Money
7.7
Location
8.2
Staff Performance
8.5
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.5
Food/Dining
8.4
All reviews (2437)
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Edgar A. Families with young children Philippines, December 7, 2014
Quick stay

Location, room size, ambience
8.3
Very comfortable
Arlene O. Families with older children Philippines, December 6, 2014
Lobby was beautiful, food is good. Very comfortab

Room was very comfortable
9.7
Perfect!
Mark G. Couples United Kingdom, December 6, 2014
Left disappointed

Pool, Loby, Resturant
5.7
The public areas of this hotel make this hotel stand way above the rest. There is a wow factor to the grounds, lobby, and restaurant. This is all very good, but the primary job of a hotel is to provide rooms to sleep in. The room itself was very ordinary, with damage to fittings and walls. This however can be expected in all hotels, although not so much at this price range. Inside the grounds is a tent that they use for corporate and private events. One would assume these are quite lucrative bookings as this is far from a cheap hotel. The tent backs directly onto the hotel rear of the hotel. My hotel room was around 5/6 floors directly above the tent. The base of the music was so loud, you could barely hear the television. I walked downstairs to enquire when it was going to stop, and was informed the disco was 2 in the morning, and a concert behind finished at 4!. There was little in a way of an apology, and I was offered a second room to 'sleep'. So I had my stuff in one room, and slept in another. It was just madness. None of these rooms should ever have been given anybody. The hotel simply needs to go back to basics, and remember its primarily role is to provide a place for people to sleep in. My visit was simply not worth the money, I was very disappointed. If there is an event at the hotel. Do not book.
Shaul B. Business travelers Israel, December 5, 2014
nice and good hotel

service -view- room
8
very good and is good hotel
Jed P. Business travelers Philippines, December 4, 2014
on soaps and toothbrushes

food, wine and ambience
7
Basically the food was great, price was reasonable and the christmas decors were amazing. However staffing were students taking their practicum, In a room for a couple there was only a soap and toothbrush provision of only good for 1 person. When I asked from housekeeping for an additional 1 he told me the hotel ran out of toothbrushes and soaps and when I insisted he told me that he was only a practicum student having his on the job training in that hotel. Cant understand why these hotels are getting these practicum students to perform jobs unsupervised. Are they trying to save on salaries? But this is suppose to be a 5 star hotel right?
Mahfudz Z. Families with young children Malaysia, December 3, 2014
A very nice hotel to stay

Beautiful interior, very comfort, very fast WIFI
9
It was a pleasant stay, very friendly staff and comfortable to stay. The only problem is they did not provide halal food, therefore a bit problem for my family
Janice B. Business travelers Philippines, December 3, 2014
Good stay

location, service and view
7.3
Christopher S. Couples Australia, December 2, 2014
Pre wedding relax

Friendly Staff, pool, night time ambuance
9.7
Fantastic. My fiancé and parents loved it. Wonderful Christmas display and night time atmosphere. Loved the pool area by day and night. Would definately return
Darren S. Families with young children Australia, December 1, 2014
Room service

Bed was comfortable , staff were friendly & helpful , food was ok
6.7
I've stayed in some nice hotels around the world , it was the first time I've stayed anywhere where they will not charge room service to the room & demand cash , I won't be back
Angela K. Groups Philippines, November 30, 2014
Weekend getaway

relaxing, great service
8.3

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Customer Reviews - Sofitel Philippine Plaza Manila Hotel, Manila

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