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2015
Excellent 8.3
Based on 2670 reviews

Recent customer comments

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Excellent



based on 2670 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.2
  • Location 8.2
  • Room Comfort/Standard 8.4
  • Staff Performance 8.5
  • Value for Money 7.6
  • Food/Dining 8.4

10 Rochelle S.
Philippines
September 07, 2015
the room is spacious and clean.
cleanliness, staff courtesy and food
The stay with the kids are very worth the price. They enjoyed swimming and the food as well

5 shangwei W.
Taiwan
September 06, 2015
Im not satisfied about the room and the cost i pay
Swimming Pool , the buffet breakfast Front view in the manila bay. And the ambience
Im not satisfied

10 James M.
United States
September 05, 2015
Awesome experience
The staff were amazing, from ever little detail to friendliness that felt genuine
Overall a wonderful experience. We are planning another trip in a few months and we will definitely include the Sofitel for our accommodations

6.7 Fernan H.
Hong Kong
September 02, 2015
Beautiful resort but uncoordinated staffs
The bed, club room is definitely way better than the luxury room, the in room dining service
Club upgrade was offered, I asked Valeri if my daughter can go in, she said ok for as long as my daughter is quiet. If she becomes fussy then I have to step out, which I understood. The first butler who escorted us to the room was very quiet, not until I ask how many rooms they have just to break the ice. When I step in the lounge Inah informed me that my daughter isn't allowed. I was given the wrong information. Oh by the way when duty manager came I can hear the staff murmuring in front of me, (asking about what happened). That's awkward. Janella was polite but she couldn't give me a convincing alternative. The first one was to just cancel the upgrade second, that we can go in but we can only stay near the entrance of lounge. What a day of 5 star experience, we just wanted to relax before we flew back to HK hassle free. They kept on explaining to me that I have to understand the policy and other guests feelings. So how about us? Finally, she asked her Front Office Manager and they gave in. Thank you, I was happy. My husband didn't feel comfortable about what happened so we cancel the upgrade. They are cordial to extend courtesy to stay in the same room. We recieved a kid amenity which was sweet. Thank you. Check out, Angel presented the bill and supplement was still there. I asked her to take it off, obviously she doesn't know what's going on... she said she still needs to check. Duty Manager came to bid farewell but nothing special with what he said. In-room, I found some cut nails behind the lampshade, just told the housekeeping guy to take it off. That's disgusting. When I ordered In room dining, i had to correct the operator that my package wasn't included with BF. The guy who delivered our food was very nice and attentive. Overall, the resort is beautiful but I was probably expecting too much for a top notch service.

10 Michael P.
United Kingdom
August 21, 2015
Anniversary stay
The staff from the second you arrive are so attentive to your needs. The dining experience is out of this world, the personal touch given for our stay made the day for us both
The staff at this hotel are amazing, they really welcome you and make you feel at home from the moment you arrive, there is never any moment where you left to wonder about something. This was our anniversary and once the staff became aware the whole experience was stepped up even more, with a personalised table with a romantic layout including candles flowers and secluded. There were so many personal touches given by all of the staff that I couldn't have asked for any more to make the night extra special for my fiancé and I. We were even given a personal hand written letter with a photograph of us both to remember our stay there. I cannot praise the staff enough, the hotel is amazing, clean, beautifully arranged, the spiral restaurant is award winning, the pool and garden area is stunning. I would recommend this hotel to all. It may have a high price but it's small in comparison to the experience you receive.

8.3 Redentor R.
Philippines
August 21, 2015
Best Service Staff in a Hotel
Service, Food and view of the bay..
The Service was incomparable. However, some colleagues were in a room near the dance club and they had some trouble with the music being heard in the room.

7 YU Y.
Hong Kong
August 20, 2015
Vacation
Food in Spiral, refreshment in Clubmiles
Fine with late check out at 4:00 pm

10 Roya Z.
United States
August 19, 2015
Sofitel
Chic, elegant, best service
Excellent!!!

10 Cristina S.
Philippines
August 19, 2015
10 Star,,, Super Good Place, Good Staff, and Food
10 Star,,, Swimming Pool, Very Good Place, ang Sarap ng Food, and Very Good Staff,,,
Super Ganda, ng Swimming Pool, ang Mga Food lahat masarap, ang mga Staff lahat mababait magagalang,,, para sakin kahit mahal ang presyo, ok lang kasi nag enjoy naman ang mga Anak ko at ang asswa ko,naka ilang balik na ako rito sa Sofitel Hotel, Mahal man ang Presyo pero Sulit na Sulit naman, Mag eenjoy talaga ang mga Bata o kahit sino man,,hwag nyong isipin ang Presyo ang isipin nyo mag enjoy kayo,,,,Super ganda talaga dito, malinis ang Place, mababait ang mga Staff, at ang Swimming Pool Super Ganda,,,,

9.3 Sheena L.
Philippines
August 11, 2015
Unforgettable!
The view, pool, spiral!
I'm very much satisfied during our stay! 👍 Superb breakfast buffet at Spiral and the unlimited cocktails at Club Millesime!👌 Hope to stay here again soon!!😄