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Excellent 8.3
Based on 2669 reviews

Recent customer comments

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based on 2669 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.2
  • Location 8.2
  • Room Comfort/Standard 8.4
  • Service 8.5
  • Value for Money 7.6
  • Food/Dining 8.4

4.7 Maria B.
May 27, 2015
Never again
Rooms are worn out and have seen better days. Everything could have been forgivable but the staff are the worst.

9.7 Amie H.
United States
May 26, 2015
Great resort hotel
I love the atmosphere and staff are helpful

4.7 Sherilyn T.
United States
May 25, 2015
Sofitel Manila - not 5 star material
Food selection, proximity to airport, staff friendliness
Badly needs renovation, noisy, moldy, towels are worn out, carpet dirty

10 Jed M.
May 24, 2015
i had a wonderful and best stay
beautiful, most comfortable, elegant
Great gid ya. Definetly wil ladvise tpu rom.

10 richard H.
United States
May 22, 2015
Great stay! Staff is wonderful and food is great
Staff, food, facility

5 Alvin T.
May 20, 2015
9am staff want to check mini-bar consumption
Choco-chip cookie with pistachio, illy coffee
Agoda only allow 2000 characters. Upon check in we were reminded that late check out will incur charges (they have a pricelist of charges based on the number of hour/s you checked out after 12nn), and we cannot bring in our own food or have delivery service from restaurant outside their hotel (this is because they’re following ISO HACCP as per their memo), among other reminders they asked us to sign (its like a terms and condition agreement memo). What went thru my mind was, this hotel really mean business! I hope they also mean business on the service they’re going to provide. Upon exiting the hotel (entry to swimming pool area), there’s a lady guard who checked our backpack and requested us to leave some stuff by the door, these stuff includes Oishi Pillows Choco-filled crackers, Nestle Fresh Milk, Dutchmill Yogurt orange flavor, among other food stuff (kids snacks). Slide is under maintenance The pool water when we went to the pool was a bit cloudy already, I guess its because its already 4-5pm already?? The next morning… around 9am, we got a knock (2-3x loud knocks) from the door….one of their staff wants to check our mini-bar consumption. I dont know about you guys, but for the whole existence of my life, been to many hotels, never ever did I experience a hotel wanting to check mini-bar consumption at 9am in the morning! Usually upon check out they will ask and check mini-bar consumption, agree?? This hotel really mean BUSINESS!!! I booked via Agoda, but still the rate is quite high, we’re ok with that…..but with the lousy service to the early morning mini-bar consumption checking, I guess we will not be going back to this hotel anymore. Advise to others, place the Do Not Disturb sign by the door handle if you plan to wake up later than 9am. Or make a note outside NO MINI-BAR CONSUMPTION.

2.7 miranda J.
May 19, 2015
food is great! hotel is so clean.

7.7 Claudine M.
May 18, 2015
Location, pool, staff
We had an enjoyable stay and we'll be back.

4.3 Ludovicus T.
May 18, 2015
too far away from everything
Sofitel Philippine Plaza Manila Hotel
The hotel is old and rundown, the rooms are dirty, the bed is worn out, everything is over priced. You won't be able to get a taxi to Makati without topping up 100-200 Php that is if you're lucky! Staff interaction is fake, they will run a script on you, like in a call center.

8.7 Hannabeth B.
May 17, 2015
A superb staycation for the whole family
Service, Interior, Value for money
I can rate our stay as excellent! From the time we enter until we bid our farewells to the hotel was absolutely exquisite! Sofitel definitely knows how to let every guests feel special. Will definitely go back and leave good comments to our friends and families. Good job!