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Excellent 8.3
Based on 2691 reviews

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based on 2691 reviews
  • Cleanliness 8.6
  • Facilities 8.4
  • Location 8.2
  • Room Comfort/Standard 8.4
  • Service 8.5
  • Value for money 7.6
  • Food/Dining 8.4

boots C.
March 03, 2015
nice view
location / view was great / staff
very nice scenery

February 28, 2015

Alvin C.
February 26, 2015
One of the best
Club lounge, swimming pool, spa and breakfast spread
Excellent. I can't find any fault.

Connie C.
February 25, 2015
Never again
the balcony and the shuttle to the mall.
I didn't appreciate having to sign a contract that I wouldn't bring outside food and drink into the hotel. For the price you pay per night I should be able to do what I want. Even when we went to get a drink at the bar we were ignored and not served. We left after 15 minutes. The waitress was just puttering around us even though we told her we were there for drinks. I'll never stay here again.

anton S.
February 24, 2015
excellent hotel
location, cleanliness and staff!!!
Very comfortable stay. Amazing manila bay scenery!

Faith I.
February 21, 2015
Beautiful ambience poor service
My stay was just ok building itself should be refurbish and improve

david W.
United Kingdom
February 20, 2015
lost sparkle
club room , club breakfast, location
We love sofitel and have stayed many times sadly this time we noticed a huge increase in massive bookings . First night 1800 person corporate event following morning 1500 in for breakfast its a little expensive for having to queue for 20 mins to get a seat for breakfast and the noise and messy tables. The hotel needs to decide if it wants to be a 5 star luxury hotel attending to guests needs or ship in 1000s a day on day tours for food

Jovita M.
February 17, 2015
Nice hotel
Good food, comfort, "some friendly staff"
Its good, but they still have to improve on their front desk, checking in & checking out is quite a hassle. We understand that it was a peak day since its valentine, but they still need improvements, we also stay to some 5 star hotels, but we dont experience the same. Another concern, you have to wait a very long time for their elevators, it will take you 20-30min of waiting, they could have opened their emergency exit, to some other guests who are willing ti take the stairs.

Anna L.
February 16, 2015
Beach feel
Below satisfactory

Carmina F.
February 16, 2015
Great treat for my parents
Staff.helpful. My dad forgot his medicine and instead of going out to buy from the pharmacy the hotel staff took care if it and let him rest and enjoy the stay. Food galore! and spacious
My parents, who are senior citizens, enjoyed their stay. "The best there is!" as they put it. Though they paid roughly $5 for a 350 ml bottled water. But all the rest was a pleasant experience for them.... They even sent a slice of cake to the room for my mom's birthday. The snack and breakfast were delightfully plenty to choose from. Coffee is great according to my father. it's super expensive than the reat of the hotels i've been to but if their service is great, i'd consider coming back to this place.