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2015
Excellent 8.3
Based on 2669 reviews

Recent customer comments

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Excellent



based on 2669 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.2
  • Location 8.2
  • Room Comfort/Standard 8.4
  • Staff Performance 8.5
  • Value for Money 7.6
  • Food/Dining 8.4

7.7 Johannes M.
Austria
January 06, 2015
Good familyresort
location, facilities, variety of food
nice stay with small children. Very nice view over Manilla if you stay at that side of the hotel and on upper floor. Food was excellent, very international.

6.7 Vicente H.
Philippines
January 05, 2015
old hotel though comfortable. long elevator waits.
pool. location. wide food selection
Ok. Not really up to par with other 5 star hotels. Smells like old carpet inside the rooms.

10 gary E.
Philippines
January 05, 2015
exellent service
facilities and service
boombastic

3.7 AIZA M.
Philippines
January 04, 2015
The rooms are terrible for the price
staff
First of all i would like to say that i have stayed in different 5 star hotels before. This was my first time however to stay at the Sofitel in Manila and i was very disappointed. I would like to take this opportunity to say that the staff where great upon checking in and checking out. Very swift and professional. I reserved online and upon checkin in they asked for 9,000.00 pesos deposit, i was about to pay in cash, when the receptionist told me that i can use my credit card and they will not charge it on my credit card yet unless there will be any damage done to the rooms. i handed them and entrusted them my credit card knowing that it won't be deducted yet, but to my surprise the bill has been deducted to my account already, i even went to the reception area and informed them that it was deducted already to my account since i checked it online and i used a credit card issued internationally. they assured me that it will be reimbursed to my account but until now, it hasn't been reimbursed. (Pay in cash, don't be hypnotized in using your credit card). They gave me a call the day after i checked out and emailed them regarding this matter. It add up to my stress already as i have to call my bank internationally to inform them that they have cancelled the charges through BDO. It wasn't a pleasant stay after all. I had checked in and received my key card and proceeded to my room, actually fairly excited to get up to my room and put my feet up and relax knowing Sofitel to have a reputation for comfort and service. The room was very very dated and dull, I could not believe it. (I had paid 33,000 paesos for 3 rooms) I would not stay in this hotel again will not recommend this to my friends about this who are also going for vacation.

9.3 BRANDON A.
United States
January 04, 2015
expensive hotel but great location
secure, safe and friendly area
You cant charge room service to the room. It is done with cash only. The area is well secure with friendly staff and not pushy on asking for tips. Hotel did well to accommodate to my requests. Be prepared to pay 400php for a child size coffee. If you like caffine, water and supplies stock up at the local 711. Everything is overpriced at the hotel

4.7 MARIA P.
Philippines
January 04, 2015
sofitel 2015 stay
food
Ok

10 Maria M.
Philippines
January 03, 2015
Awesome, relaxing stay - just what we needed!
Friendly staff, top-notch food, nice facilities

8 Anthony K.
United States
January 03, 2015
Good enough to come back.
Staff, room comfort and location
This was the second time we have stayed here. Both times the room and service were outstanding.

8 HARIS V.
India
January 03, 2015
good hotel, nice food and good locaiton
good hotel, nice food and good locaiton
good hotel, nice food and good locaiton

10 Glen N.
Australia
January 03, 2015
everyone knows Sofitel worldwide
relaxing charming and views excellent
Excellent service from every employee. food fantastic' And the views "swimming pool were great. I would recommend to all of my friends.