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2015
Excellent 8.3
Based on 2691 reviews

Recent customer comments

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Excellent



based on 2691 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.4
  • Location 8.2
  • Room Comfort/Standard 8.4
  • Service 8.5
  • Value for Money 7.6
  • Food/Dining 8.4

August S. from Philippines
Couples
Stayed one night in January 2015
Great staff, bad system
Good food, Great staff service, Good location
Polite staff and good food, the hotel rooms are clean. Though the check in is slow and check out is the slowest. They have roving officers that cannot do anything but just stand there and ensure that the queue for check-in/out is in order. Worst is the check-out process, they only have one front desk staff during the peak time of checking out because the rest is on break, so if the front desk is stuck assisting a client the rest will need to wait until it is done. Even though the queue is long the staff aren't opening additional counters for check out even everyone is complaining about the slow check out process they doesn't seems to care. This is the only five star "luxury" hotel that we had been to that we need to queue on check in and check out for an average time of 30 minutes.
Reviewed January 09, 2015

marlon S. from Philippines
Couples
Stayed one night in January 2015
sofitel
the hotel itself
Very nice
Reviewed January 07, 2015

Susan T. from Philippines
Families with young children
Stayed one night in December 2014
Excellent
view, location, room comfort
excellent
Reviewed January 06, 2015

Lei L. from Philippines
Couples
Stayed one night in December 2014
Comfort with luxury
clean, accessible, luxurious
Our accommodation was upgraded to luxury deluxe so I have no complains. The place is accessible and the view in our room is superb. We didn't try their buffet but their ala carte is also ok, but quite expensive. The pool is big, the sauna and spa area is the best place to pamper yourself.
Reviewed January 06, 2015

Jenny C. from Philippines
Families with young children
Stayed 3 nights in December 2014
A new way of celebrating New Year!
Hotel, Facilities and People
It was great and it felt like spending new year in the hotel was the best choice after all! We would love to to do the same next year!
Reviewed January 06, 2015

Colin M. from Australia
Couples
Stayed 3 nights in December 2014
Fantastic!
room, food & staff
Bed so comfy & relaxing, staff are helpful & friendly.
Reviewed January 06, 2015

Hielke H. from Netherlands
Couples
Stayed 2 nights in January 2015
Fantastic!
Impressive breakfast buffet
Fantastic hotel Staff and food magnificent!
Reviewed January 06, 2015

Johannes M. from Austria
Families with young children
Stayed 3 nights in December 2014
Good familyresort
location, facilities, variety of food
nice stay with small children. Very nice view over Manilla if you stay at that side of the hotel and on upper floor. Food was excellent, very international.
Reviewed January 06, 2015

Vicente H. from Philippines
Families with older children
Stayed one night in December 2014
old hotel though comfortable. long elevator waits.
pool. location. wide food selection
Ok. Not really up to par with other 5 star hotels. Smells like old carpet inside the rooms.
Reviewed January 05, 2015

gary E. from Philippines
Families with young children
Stayed one night in January 2015
exellent service
facilities and service
boombastic
Reviewed January 05, 2015