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Excellent 8.3
Based on 2691 reviews

Recent customer comments

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based on 2691 reviews
  • Cleanliness 8.6
  • Facilities 8.4
  • Location 8.2
  • Room Comfort/Standard 8.4
  • Service 8.5
  • Value for money 7.6
  • Food/Dining 8.4
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Christopher S.
December 03, 2014
Pre wedding relax
Friendly Staff, pool, night time ambuance
Fantastic. My fiancé and parents loved it. Wonderful Christmas display and night time atmosphere. Loved the pool area by day and night. Would definately return

Thomas S.
December 02, 2014
staff, service, comfortable beds
It was ok

Rosa H.
December 02, 2014
Not excellent service
This was the first time i went to a hotel with just one bathrobe, one toothbrush and one pair of slippers. All these things should come in pairs, right??? Considering that this is a 5-star hotel.

Ralf C.
December 01, 2014
Our favorite hotel in Metro Manila
Breakfast at Spiral, Swimming Pool, Overall service
We upgraded to Club Millesime rooms, which included Tea time and Wine tasting at Club Millesime. Food's really good everywhere in this hotel be it breakfast at Spiral, free snacks by the pool, or everything at Club MIllesime. The ambience and service at Spiral was amazing. It's definitely an experience. Room may be older compared to other 5-star hotels but comfortable nonetheless. As for location, you'll need a car or cab to take you anywhere so if you're staying here, it's really just to stay-in and relish the experience the hotel has to offer.

ChihHung L.
November 30, 2014
Great Hotel!
Service, Scene, Clean
Feel Great! it is an awesome hotel.

Filomeno L.
November 29, 2014
Substandard rooms
Great breakfast, nice swimming pool & friendly staff
I was booked on a luxury king bedroom. Upon enetring my room. I was surprised to see that the comforters were crumpled & recycled. It looks like the room was nor properly prepared by housekeeping. The pillow cases have different shades of white. Same goes with the comforters & cheap duvets. They have beige/cream/dirty white. The pillows are not the 1000 thread count microfiber which are commonly used in 4 & 5 star hotels. Im paying more than 200 US dollars for an overnight stay. The room standards are NOT of a 5 STAR LUXURY HOTEL, as they claimed. The rooms needs total renovation the furnishings have scratches, phones have turned to yellow colors.

Jordi V.
November 28, 2014
Best hotel in manilla
Swimming pool,food,views
Excellent stay and the staff is very good s

Shyan F.
November 25, 2014
Great Hotel!!!
Excellent Rooms, Good Food, short stay
A great hotel to stay but i had only an overnight stay and couldnt enjoy the Hotel much. the Front office staff were not friendly at all and long ques to check in. the Hotel Lobby was very crowded and was like a market place!!!

South Korea
November 25, 2014
i think this hotel is not 5-star hotel.If the price is less, i can understand. Don't waste your money.

Garces O.
November 24, 2014
Staycation @ Sofitel Philippine Plaza
Location. Conveniently located near malls and other commercial establishments. Staff are courteous and well trained. Room is nice and cozy. My kid complained of the lack of a bath tub but its ok.
Great! Will come back for sure.