arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

2015
Excellent 8.3
Based on 2677 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 2677 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.2
  • Room Comfort/Standard 8.4
  • Service 8.5
  • Value for Money 7.6
  • Food/Dining 8.4

geronimo M.
Philippines
June 16, 2014
clean comfort
good food, good service & comfort
the door closing wass too noisy and can hear the sound from the room beside.please improve

Roger O.
Malaysia
June 16, 2014
It is a luxury hotel, but rooms were cold inside.
Luxury, quiet and polite staff
The seaat the bay were not that nice - it is polluted so don' expect to see a nice view. The rooms were also very cold even though the air condition were turned off.

Peter R.
Australia
June 16, 2014
Good. Comfortable and clean.
Clean Convience Ease
Good. Comfortable and clean. Everything contained in the one complex

Alexandra C.
Philippines
June 16, 2014
Resort in the city of Manila
Resort type, relaxing, warm
I've been staying in Sofitel Manila since I was small. I only have good memories here for more than 20years now. I just keep on coming back to this place ever since. Lovely place for a small getaway from the city life. Good quality food, pool, room. BBQ at night with cultural dancing. Amazing events held as well every year. Good bar at the second floor when it's raining. But usually I love having out in front of the bay at the pool side.

Stefan Z.
Switzerland
June 15, 2014
Hotel is old and it shows
Best things were balcony, pool and location
I got probably the noisiest room of the whole hotel. No remote-control for AC. TV never worked. Poor show at check-in.

Kuan L.
Singapore
June 13, 2014
Expensive and good.
nice, comfort, expensive
always good.

Charlene C.
Philippines
June 13, 2014
Overrated
Breakfast
Not going back to Sofitel. Check in took 45 minutes. Lady at the front desk charged 10,000 for the add on breakfast despite seeing and having been told of the total number of guests. Took her a while to reverse. Aside from the nice bed, the room was I adequately designed for one that claims to be a luxury hotel. The tv stand was sub par and the bathroom was in tiles as opposed to the usual marble/granite. After the obscene amount of money charged for breakfast, we had to line up for 30 minutes to get seated. In the room there is a notice that says we must check out at the appointed time or we'll have to pay 1,000 php extra per hour. Such a tacky sign for a 'luxury hotel'. They should pay me 1000php for the full hour it took for them to process our check out despite having informed the staff ahead of time to check the room because we are on our way down for check out.

JAN F.
Philippines
June 11, 2014
Not worth the expensive cost
It is close to the Ocean, nice view of Manila Bay. The Spa was great, we enjoyed the heated pool, the steam room and sauna room.
The stay was not worth it. The room was small, the aircon was not working for the first few hours of our stay. We have to call housekeeping multiple times. The food at Spiral was just okay, nothing extraordinary.

Wolfgang M.
Germany
June 10, 2014
Great Stay
Breakfast, Room and Location

Richard P.
Philippines
June 09, 2014
Wonderful Stay
Good breakfast; nice view of the ocean; good location
The location is wonderful! My room is a good size room and clean; the staff are friendly and attentive. Although the breakfast buffet is expensive it's actually worth it if you have a big appetite. I didn't utilized the pool but I enjoyed watching the Manila bay sunset while lounging at the outdoor bar. Far from public transport but they do have shuttles (for a fee). The hotel is perfect for a weekend get away.