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Excellent 8.3
Based on 2670 reviews

Recent customer comments

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based on 2670 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.2
  • Location 8.2
  • Room Comfort/Standard 8.4
  • Staff Performance 8.5
  • Value for Money 7.6
  • Food/Dining 8.4

8.7 MARIA D.
May 01, 2014
Big Room, Big Pool, Attentive Staff
Complimentary upgrade to a bigger room with comfy beds and pillows, big pool, attentive concierge, housekeeping, bellhop & pool staff, adequate & alert lifeguards
our stay was very pleasant & memorable, especially more pool time with the 1p.m. check,out. we will definitely return to Sofitel.

9 mayette C.
April 30, 2014
Great stay
Honest staff
It was s great experience in a luxury hotel where you don't need to think of anything else because the staff will take care of everything.....

6.7 Yuko W.
April 30, 2014
Obama was staying here
hot shower
due to U.S. president Barack Obama staying the next night security was extremity high and the hotel was sock and span. it would be perfect if the hotel provided free wi-fi in the rooms for higher cost performance.

10 dawn S.
United Kingdom
April 29, 2014
Friendly staff, food and swimming pool
Good all round

8.3 Emmet B.
April 28, 2014
Fantastic Hotel , but high prices
view, staff , facilities
Fantastic hotel and surroundings , but the price of food and drink was a bit excessive I thought , we ended up at the excellently designed and staffed sports bar for most of our eating and drinking ,as some great snacks at a decent price...but 240 peso for a san mig light in anyones book is wow!!! as you cant go for stroll to local outlets as the hotel in its own compound away from the city , in saying that it is amazing just to walk around the hotel and pool area , and the staff are the best I have ever encountered anywhere in the world and im being genuine in that.Biggest shock was 1800 peso each if we wanted buffet breakfast , im afraid we let that go ... no way thank you!!

10 Bonifacia M.
April 26, 2014
Luxurious, splendid, calm environment
Great experience

6.7 dennis K.
New Zealand
April 26, 2014
ok in house prices over the top ie food and laundr
service and standard o9f the rooms

8 robert J.
United States
April 23, 2014
Nice clean, modern hotel with a great pool
The staff, the pool and clean rooms
This is a great place to take the kids and enjoy a day at a great pool. There are several places to eat in the hotel so you never have to leave.

8 robert J.
United States
April 23, 2014
Very nice hotel with a great pool
Fast check in-check out, great pool and staff
The hotel is very modern, clean and has a great pool for the kids. The are several places to choose to eat from in the hotel but they are a little expensive. Of course when you stay at a hotel like this, you have to expect high prices. If you are looking for a hotel to take the family, this is a good choice.

8 Jerico B.
April 22, 2014
Great Hotel, a little old, not so good on Holyweek
Buffet, Hotel activities, sunset
Stay was ok. Just didnt expect the swarm of people on a Holy Week. I was expecting them to handle it in more organized way since we were booked online and have already paid. Lines were long and tedious. No free internet, have to pay for a bucket of ice. Buffet was great albeit pricey.