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Sofitel Philippine Plaza Manila Hotel

CCP Complex, Roxas Boulevard, Pasay City, Manila Bay, Manila, Philippines 1300

Recent customer reviews

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Excellent

8.3

based on 2661 reviews

2046 reviews in English

Value for Money
7.6
Location
8.2
Staff Performance
8.5
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.4
Food/Dining
8.4
All reviews (2661)
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Yolanda Q. Families with young children Philippines, March 28, 2014
Well-staffed, convenient location

well-staffed, good food, clean room
7.7
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Jamal A. Families with young children Saudi Arabia, March 28, 2014
nice hotel

swimming pools - nice viw - frindly sttaf
7.7
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Eric V. Couples United States of America, March 27, 2014
Comfortable stay

Location, comfortable room and good staff
9
Stay was good, room was nice and staff was excellent. Only thing I'd do over is ot pay nearly $60 for the dinner buffet, section was wide but most courses looked better then they tasted. For that amount you can go to the finest restaurants in town twice and have better dinner.
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Glo L. Families with older children Philippines, March 27, 2014
Grand hotel by the bay

Big, cosy room, nice surroundings, overlooking Manila Bay
9
My children enjoyed our stay, very nice room and friendly staff.
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Pak K. Business travelers Malaysia, March 26, 2014
Good quality hotel close to airports

Location, friendly staff, good food
6.7
No serious issues. Only small issue is that its a bit far from any shopping area. The restaurant is superb with many choices of food and drinks. An excellent hotel facing the ocean , great for families and couples. Room is clean and well maintained.
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Nicole W. Solo travelers United States of America, March 24, 2014
Quick weekend stay

The brand Sofitel is why I booked here. I stayed at Sofitel Paris several years ago and had a wonderful experience. It is a very elegant and classy hotel. The room service was quick and the food yummy
8.7
Terrific stay. Customer service was lacking this time. Front desk employee was a bit condescending. He seemed harried and frustrated. Perhaps, he was having a bad day, but please don't take it out on your customers. The lobby was elegant and it overlooked the restaurant. Great view of the bay and the swimming pool area. Older hotel, but it certainly was maintained. Our room was gorgeous. Floor was not vacuumed. I could see flecks of dirt and there was a rolled up tissue on the corner of the room. The next day, it was still there and the room carpeting was again un-vacuumed. Gross. Bathroom impeccable. Loved the shower head. Also, love the choice of brand of toiletry products. Lanvin is classic.
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Ricardo D. Solo travelers United States of America, March 24, 2014
Manila

First class
9
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Peter W. Business travelers Germany, March 23, 2014
Good as always

Location, Staff, Food,
8
being there quite regular, it's pleasing to notice standards permanently maintained. Once in a while there will be minor hiccups (like in every hotel with a certain volume of rooms and history of 20 plus being in operation.
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Susan C. Families with young children Philippines, March 23, 2014
great family bonding by the bay

kids-friendly, great food, sophistication
10
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Joey N. Solo travelers United States of America, March 23, 2014
excellent customer service

friendly staff,clean place,good food
10
I HIGHLY RECOMMEND THIS HOTEL FOR THEIR EXCELLENT AND GOOD CUSTOMER SERVICE ESPECIALLY THOSE WHO WORKS @ THE CLUB LOUNGE.THE HOUSEKEEPING STAFF EVERYONE WITH GOOD CUSTOMER SERVICE AND THE DINNING STAFF @ SPIRAL RESTAURANT.
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