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2015
Excellent 8.3
Based on 2669 reviews

Recent customer comments

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Excellent



based on 2669 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.2
  • Location 8.2
  • Room Comfort/Standard 8.4
  • Service 8.5
  • Value for Money 7.6
  • Food/Dining 8.4

9 Grace A.
Philippines
April 21, 2014
Comfortable Stay
Cleanliness

9.7 garry T.
Australia
April 21, 2014
pleasant stay
the staff, the staff and the staff
my stay was very pleasant, staff were amazing. I only have 1 thing to mention. in a hotel like this and this day and age I should not have to put up with some one smoking in the bar, surely they could have a smoking room.

10 Janice D.
Philippines
April 20, 2014
Holy Week Staycation
Buffet Breakfast, Club Millèsime Lounge, Swimming Pool
We chose the Luxury King room hotdeal at Agoda but learned that there was no breakfast included so we called the hotel to have an upgrade to a Luxury Club room gives you access to the Millesime club lounge which means, all day refreshments-coffee,tea,juices,expensive sparkling water; afternoon snacks; dinner cocktails & wine tasting; buffet breakfast for 2 at spiral). However, children below 9yrs old are not allowed inside the lounge. You'd have to bring them to the play room (nextdoor to the lounge) where kids of club members stay and enjoy food and refreshments too. My husband and I were not comfy leaving our kids to people we dont know so we had our afternoon snacks at the kids playroom. For travelling couples, having a room upgrade to a club room is so worth it. But if you're travelling with small children then just go with the regular room, unless you bring your own nanny so you could leave the kids inside your room.

8.3 Erwin R.
Canada
April 19, 2014
Great breakfast, excellent staff, comfy bed...
Food , Lounge, Staff
Excellent 5 day stay at Sofitel. So much variety at the breakfast and dinner buffets with everything being excellent. The room was very comfortable, although we were able to hear doors opening and closing all night. The building itself does appear to be a bit older. The lounge on the 10th floor served up excellent snacks and drinks, and was a pleasent place to wind down. The staff is what really sold me on this hotel though. From the welcoming staff at the entrance and front desk, the hostesses at the restaurants, even the room service, all were attenttive and accommodating.

8 Evelyn L.
Philippines
April 19, 2014
its was good
the staff was friendly, nice pool, accessible to everything
its was good.. the place is nice think the room is too simple for that price but the service was awesome.. i will definitely go back again

10 Rochelle C.
Australia
April 19, 2014
Better than what I expected!!! Staff will go above
Staff! Food! Service!
Great!!!!!

10 martin S.
Sweden
April 18, 2014
Just fabolous...
The sheer luxuarity of the whole place. Outstanding service and friendliness.
Best hotel i ever been to... Best 5 star.

9.7 Steven F.
United Kingdom
April 18, 2014
Another great stay
The buffet breakfast is the best in Manila, the staff and the swimming pool and gardens.
Another great stay at a great hotel. My family loved it as did my father who traveled from the UK for a visit. Plenty to do, plenty food and drink choices and a great selection at the multiple bars.

8.7 Steven F.
United Kingdom
April 16, 2014
Another great experience
The staff, the breakfast and the location
My stay was great, only issue I had was when I booked via Agoda, it did not mention that it was for rom only, as is the normal practice. This was my only let down but it was not an issue with the hotel. Booked 3 x club rooms for a family getaway and they all enjoyed the hotel and the food.

8 CHING C.
Philippines
April 15, 2014
rooms were relaxing and comfortable
beautiful rooms, comfy beds, good room service
We had a wonderful stay at Sofitel Phil Plaza. The staff were all very friendly and check-in/out was quick. The rooms were beautiful with comfortable beds & pillows and the hotel is beside manila bay. Only weird thing is that they do not allow pictures to be taken along the hallway.