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2015
Excellent 8.3
Based on 2670 reviews

Recent customer comments

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Excellent



based on 2670 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.2
  • Location 8.2
  • Room Comfort/Standard 8.4
  • Staff Performance 8.5
  • Value for Money 7.6
  • Food/Dining 8.4

10 Amrit B.
India
September 24, 2013
Amazing Hotel, Awesome Restaurant
Spiral Restaurant, Great Location, Decor
Awed by the luxury and especially by the Ateliers in the Spiral Restaurant. We were facing a crisis when we booked this hotel in the last minute. Our flight from Manila to Hong Kong was cancelled and we were stuck in Manila for a day. Luckily I saw this hotel on one of the booking websites having a 50% off offer. I did not regret my decision of having a last minute deal. This is a huge 5 Star Hotel cum resort and has a huge Casino, Spa and 3 restaurants inside. Over 600 rooms this is of the level of Luxury like The Venetian Macau. Clasically French decor and a typical vive of big scale hotels, Sofitel makes you feel special Although the prices of everything is very very high than normal 5 stars but still I would say and recommend having Dinner Buffet at Spiral Restaurant. It has 21 Ateliers ( French for Restaurants) One could take from any of the 21 ateliers and all were a different cuisine from a different part of the world. Indian, Malaysian, Chinese, Philippino, Japaneses, French, Italian to name a few, The Rooms were nice and big and with modern amenities. The Taxi service I would not recommend to anyone who wants to save money as they charge exorbitantly for calling a Taxi. I would say just go to the Lobby and ask the Transport people to call a Meter Taxi for you, its more than 500% cheaper than a Hotel Taxi. The views from the room are amazing of the Manila Bay and also one to die for from the Le Bar. I would recommend everyone to stay in this hotel for at least a day when in Manila just for Spiral Restaurant.

8.3 Martyn I.
Australia
September 23, 2013
Large resort-style international hotel
Layout, room size, pool areas
The Sofitel is a lovely hotel but in my two stays at this hotel there have been some disappointments. On this visit my room didn't have any hot water on the first morning and so I had to have a cold shower (this was fixed during the day), the lounge/bar area is very nice but the live music was so loud it was impossible to hold a conversation despite being at a table in the lounge/bar area that was as far away from the performers as possible, and the a la carte breakfast service in the informal Gallant area, although very good, was so slow I had to leave before it had all been served. If the hotel can make sure the very basic service levels are met (ie hot water, pleasant social environment, speedy service) then it will be a great hotel - at the moment I can only rank it as 'good'

10 Mary R.
Philippines
September 19, 2013
Very romantic and beautiful. Staff were cordial
Romantic, nice rooms, amazing pool
I had a wonderful romantic stay at this hotel. Food was great. Room was great. We had amazing room service and the dining restaurant was awesome.

9.3 Steffen M.
Germany
September 19, 2013
True 5* resort, great ocean view, fantastic food.
The view from the room, the Spirals restaurant, attentive staff.
True 5* resort experience in Manila. Great location to enjoy a romantic sunset. Excellent restaurants, very attentive staff. In the top 3 of all hotels in Manila.

9 leung F.
Hong Kong
September 17, 2013
nice swimming pool, wonderful breakfast
nice swimming pool, wonderful breakfast, big room

7.3 Vincent V.
United States
September 17, 2013
Manila Vacation 9/12/13
Service, Pool area for Kids, Food
Good, I have been to the Sofitel 4 times in the past, this time a brought my family...as usual great Service, Food and Pool Area fun for kids, however the rooms FF&E are outdated, Please change the furnishings..there is too much competition in the MOWA area these days to have outdated rooms, bedding and furniture.

10 junho K.
South Korea
September 13, 2013
great!
clean, smile, pool
the room condition was very good and the hotel located near manila bay so, view was beautiful.the staff was friendly.

2 Justin P.
Australia
September 12, 2013
Nothing good about my stay
One year ago I stayed at The Manila Sofitel Plaza. Very disappointing and very scary experience.

6.7 Rodolfo B.
Philippines
September 12, 2013
Very dissapointing!
View, pool, and gym.
After talking to Ms Janelle Crisostomo (DM) who seems to be not affected by the valid issues that was explained to her. I really wonder, if ever my complained reach a proper solutions . I dont think she the right person to talk to.

5 peter L.
Austria
September 11, 2013
ripped off
food,service
Local travel agents in Manila offer same package for USD 100 per day less Refill coffee on lobby breakfast costs $4,same cup.continental bfast is $19