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2015
Excellent 8.3
Based on 2669 reviews

Recent customer comments

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Excellent



based on 2669 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.2
  • Location 8.2
  • Room Comfort/Standard 8.4
  • Staff Performance 8.5
  • Value for Money 7.6
  • Food/Dining 8.4

9 Gil S.
United States
July 09, 2013
Lived up to it's reputation
Very reasonably priced, superlative ammenities, good food
No complaints, fast check in and out with service to airport.

4 Matthias K.
Philippines
July 08, 2013
A failed imitation of a 5-star hotel
Garden - Pool - Manila Bay Setting
Our stay at the Sofitel Manila was very disappointing. We did not dine at Spiral so I can't really comment on the restaurent, though I'm sure the food must be awesome. To start with the positive points, it's definitely the only hotel in Manila with a nice Manila Bay setting: palm trees, garden, playground & pool. I can't really say anything negative about that. I'm not a hotel expert, but I assume that all five star hotels in the world are based on the same standards and should have the same level of quality and luxury. this hotel only deserves four stars. The room design was probably amazing in the 70's or something, but for this era, it's certainly a fail: old furniture, dull design, very impersonal. One could literally look at any specific corner and spot a flaw that needs refurbishing. And here comes the worst part: the air conditioner was not working and no one really gave a s***. We were trying to adjust the air conditioner to 18 degrees but the temperature went up to 25. We called the operator and asked for assistance. No one came. After 30 mins, we called again, no one came. After an hour, finally someone came and adjusted the air conditioning itself. After 30 minutes, we had the same problem again and called the operator, 3 times before they finally responded - it was already 11 PM by then and my son couldn't sleep. I'm not a technician, but something's really wrong but they wouldn't tell us/admit it. Instead, they offered us a room change. Yeah, right, at 12 am. There is a note on the balcony door that says "if you want to enjoy the air conditioning....make sure you keep this door closed". That note is superfluous - I think they just don't want to invest in a permanent solution for their air conditioning problem.

8.3 Pilipinas A.
Philippines
July 08, 2013
Still, one of the best!
Luxurious, very good ambiance, great buffet

8 mimi S.
Philippines
July 07, 2013
satisfied
fast check in,check out,nice fitness center; friendly staffs
satisfied

7.7 Yukiko T.
Japan
July 06, 2013
Luxurious stay
Great sunset view, great buffet and ambiance

9.7 Maria T.
Philippines
July 05, 2013
Still a classy Hotel.
Clean, Classy and with attentive staff.
It was a nice experience staying in Sofitel though Ive stay here for how many times. I was just shocked to see the changes, there are so many renovations and the scenery before was far better that what I see recently.

9.3 Jon S.
United States
July 04, 2013
worth coming back to
view, food, cleanliness

8.3 Paolo B.
Philippines
July 03, 2013
Worth the money
Clean rooms, great pool, good view of the Manila Bay

7.7 MARIA P.
United States
July 03, 2013
Nice swimming pool/luxury hotel.
Nice swimming pool

9.7 Florence H.
United States
July 02, 2013
Experience was great!
The location is good it is close to the airport, hotel room were spacious and the food is superb!