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2015
Excellent 8.3
Based on 2670 reviews

Recent customer comments

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Excellent



based on 2670 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.2
  • Location 8.2
  • Room Comfort/Standard 8.4
  • Service 8.5
  • Value for Money 7.6
  • Food/Dining 8.4

8.8 Steve C.
United Kingdom
February 24, 2016
Suite with City View
This was my second stay at the Sofitel and after a great stay in December I decided to stay for 4 nights (Friday to Monday) in one of their suites. The Agoda description said Bay/City Views, so I sent special request for Bay view as per my previous stay, but was disappointed to get a reply from the hotel/Agoda stating that the default view was city and I would need to pay extra to secure a Bay View....although I could possibly be given a Bay room on check-in. I arrived at the hotel around 8am, so I knew I was far too early for Check-in, but the ladies on the Club Floor reception were great (as usual) and said they would get a room ready as soon as possible for me. They also allowed my access tot the Club Lounge where I could relax and have refreshments until my room was ready. My room was ready by noon, but unfortunately it was a city view on the 7th floor. The suite was huge with a nice layout and large TV in each of the 2 rooms. Some of the furniture was a little old and cupboard doors didn't open easily, but nice comfortable couch and bed. It had nice large bathroom, however, it only had bathtub with over head shower and no separate walk in shower. I found this a bit awkward and to be honest, a little dangerous because to 'step' into the bath meant a 500mm high step into a slippery bath tub....or tiles when finished. There was a rubber mat to use in the bath, but the overhead shower was directly above the plug hole where the water would drain away....using the mat meant covering the hole so that the dirty water would build up around your feet! Also, unfortunately they room was subject to lots of noise from outside because 'City View' meant directly over the front hotel lobby and close to the main roads so traffic noise was very bad.....even as late as 2am!! They were 2 issues that would make me choose more carefully which room I stayed in, in the future, but this would still be my first choice Hotel on future visits to Manila. The staff are great and always very

8 Jeffery N.
United States
February 22, 2016
Sofitel Feb 16
Sofitel is a very nice hotel; however, it is a bit overpriced for the value. On check in, I was place in a smoking room even though I requested a non-smoking room. The gentlemen at the check-in counter did not ask me if I wanted a smoking or non-smoking room - just assigned me a smoking room. He also stated that the room would be on the pool-side (which would have been great). However, it was not. Once I discovered we were in a smoking room, I called the front desk and they quickly found another room. Second issue I had is with the bar manager who was rude and very loud barking commands at the staff. I found this very unprofessional...especially with him slamming the chairs into the bar. Otherwise, I really like the Sofitel...

8.8 Ian K.
United Kingdom
February 22, 2016
Good but lacking
Disappointed in Shuttle service, or poor service to MOA.

9.2 crystal T.
Philippines
February 22, 2016
Family hotel
Well what i love about sofitel is that my family enjoys each day we spent in sofitel. The place is very relaxing, kids enjoy the playground and pool, us just love staying under the sun while drinking my all time favorite melon shake. For the past 5 years every feb 20(my husbands birthday) we make sure to check-in. And aside from that everytime we feel that we need to relax. We just stay in sofitel for a night and the next day the feeling is brand new ;)

6.4 Cecille B.
United States
February 21, 2016
Philippine Plaza experience
This is an overrated hotel, this is just a three star. Their carpet in in the room is a cheap carpet with stains.

10 wilson A.
United States
February 18, 2016
Pagcor Casino got bad survey, bad customer service
Get rid of that Pagcor Casino bad customer service.
Sofitel is great to stay. Except PAGCOR CASINO..

7.7 THAN T.
Myanmar
February 17, 2016
Pool with Bay view are excellent. Good for kid hol
Pool , Location, Food.
Excellent. Very good 5 stars Hotel with competent ustomer service in my 8 years of business traveller times.

9.7 Ma. L.
Philippines
February 17, 2016
Nice view.... Friendly staff
Swimming pool, children's playground and spiral
Cery nice

6.4 alleyn F.
Philippines
February 16, 2016
nice view bay side
nice view, bay side

6 Mahmoud K.
United States
February 16, 2016
Average but with good potential
Very old facilities. Need a major renovation. Very much focused on making money rather than customer needs.