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2015
Excellent 8.3
Based on 2670 reviews

Recent customer comments

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Excellent



based on 2670 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.2
  • Location 8.2
  • Room Comfort/Standard 8.4
  • Service 8.5
  • Value for Money 7.6
  • Food/Dining 8.4

6.3 REYNALDO C.
Australia
March 21, 2013
Its short stay but its ok.
city area,close to airport and malls
Interestingly its a 5 star hotel but aircon is to low. I even call for maintenance to fix it. old .

6 Lira F.
Philippines
March 19, 2013
relaxing
spa, buffet and luxurious rooms
comfortable, nice room and hotel,near mall of asia (they have a scheduled shuttle) with swimming pool, great for business people, wish the staffs are more attentive and smiles, and also the food at the bar lacks taste, i cant comment on buffet foods, i didnt avail coz its so expensive

10 Rolando B.
Philippines
March 16, 2013
Fine luxurious hotel!
Location, Luxury feel, good restaurants

8 Tomas L.
Philippines
March 15, 2013
The upgrade to the club floor was worth it.
The best things about the hotel were the frienly staff, the fast check-in and check-out and the breakfast buffet.

7.7 Jennifer R.
Philippines
March 14, 2013
NICE RELAXING PLACE
AMBIENCE. VIEW. CUISINE.
VERY SATISFYING. WE LOVED HAVING OUR OWN BALCONY OVERLOOKING THE MANILA BAY SUNSET. I JUST WISHED WIFI WAS FREE INSIDE THE ROOM - AT LEAST COMPLIMENTARY.

8 peter Z.
Australia
March 14, 2013
Very nice hotel
Pool area outdoor cafe and playground
Lacked wifi in rooms. This is a must in a 5 star hotel these days

6.7 Richmond T.
Philippines
March 13, 2013
Luxury but with annoying policies
the ambiance, stylish decors interiors and rooms, nice view
Sofitel is the hotel you'd choose if you've got some money to spend on and prefer to have rooms with a view to Manila Bay. We were lucky to have our room upgraded to the Club Room on the 11th floor which also is the topmost floors for the rooms. The room is well made with a large LCD TV for entertainment and it has a balcony which offers a scenic view of the city and the bay. Service was good, albeit I did have to follow up to request for a comb. But the breakfast that we pre-ordered the night before arrived on time as specified. Though the food was nothing spectacular. Maybe, the buffet breakfast would have offered better choices but we did not try it this time since we were not that hungry to pay for a sumptuous breakfast. Though there were two things that annoyed me: the parking and the super strict security. Since our stay was on a weekend parking in the hotel around 6 to 8 in the evening is such a hassle because if there are any social events, the parking space provided is not enough, forcing the guests to just use the valet service. Mind you, this would have been ok but valet service is not free. I wish that for a so-called luxury hotel, they should readily offer this to their guests if their parking space cannot accommodate anymore. Another unfortunate thing for this hotel is their super vigilant and overly "protective" security staff. The hotel it seems prohibits taking amazing photographs. We did not even have any fancy setups or equipment lying around, yet they make us feel that we are doing something illegal. I'd understand if we are not a guest of the hotel, but we PAID FOR OUR STAY and would like to maximize it to a certain extent. These were just some inconveniences that I hope the hotel could improve on.

10 Nilbert L.
Philippines
March 05, 2013
Amazing Hotel
Everything
awesome! terrific! wonderful! fantastic! the location, staff service, cleanliness of the room, food, casino. except for the air conditioner, are they centralized? i didn't see any remote. and of course the wifi, one of the most important thing, very slow on the 10th floor. aside from that nothing i can say more, very beautiful and satisfied of the hotel service. probably gonna recommend this to my family and friends..

10 christopher H.
Australia
March 05, 2013
great location, at its grandeur and best services
location, view, rooms, staff and services
our stay, me and my wife was pretty awesome and grand. the best holiday hotel we've been so far. the admission was so fast and accessible because the staff were so attentive and polite. the room was excellent and overlooking the great manila skyline and the bay and of course, all the best and features of the hotel was just elegant and its grandeur. the services was excellent and the staff are very warm and respectful. we were spoilt. it was a serene place where you can relax, enjoy and eat the best food and drinks.the buffet was bountiful and mouth watering. the placed was pretty secured. the pool was huge, beautiful and inviting for a swim.all facilities, lightings are all updated which doesn't cause us any problems. we really appreciate everything and would proudly recommend the hotel to friends and relatives.

10 Haytham S.
France
March 03, 2013
great service and very calm and relaxing location
great location and excellent cuisine
I booked the hitel for business trip. It is pretty convenient as it is located near makati city and global city. You will be also close to the great mall of asia. The location at the bay offers a relaxing evening at tge pool.