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Sofitel Philippine Plaza Manila Hotel

CCP Complex, Roxas Boulevard Pasay, Manila Bay, Manila, Philippines (Show on map)

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Formerly : Philippine Plaza Hotel
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Area: Manila Bay Number of Rooms: 609

Recent customer reviews

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Fantastic

8.1

based on
375 reviews

Value for Money
7.5
Location
7.8
Staff Performance
8.3
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.3
Food/Dining
8.2
Business travelers (375)
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Jed P. Business travelers Philippines, May 20, 2015
i had a wonderful and best stay

beautiful, most comfortable, elegant
10
Great gid ya. Definetly wil ladvise tpu rom.
Miranda J. Business travelers Philippines, May 18, 2015
fantastic!

food is great! hotel is so clean.
2.7
Ludovicus T. Business travelers Belgium, May 16, 2015
too far away from everything

Sofitel Philippine Plaza Manila Hotel
4.3
The hotel is old and rundown, the rooms are dirty, the bed is worn out, everything is over priced. You won't be able to get a taxi to Makati without topping up 100-200 Php that is if you're lucky! Staff interaction is fake, they will run a script on you, like in a call center.
Kwang F. Business travelers Singapore, May 3, 2015
5 star hotel but 1 star system and software

All the hardware like rooms, cleanliness and food
7.3
Largely disappointing because of the software and system. We arrived on 2/5 1430hrs. The queue to check-in took about 45 mins. Then we were served by a very helpful, polite and apologetic staff called Emma. It took poor Emma 40 mins to locate even 1 room (we booked and already paid for 3), and the room was not ready as at 1600hrs. Why? Because the hotel allowed many of its guests to check out at 1600hrs on that day, and it was during peak period. We finally got all 3 rooms at 1815hrs. We had also paid for an upgrade package to enjoy cocktail and club room privileges that costed us about USD330. All our inconveniences and additional costs at no expenses to the hotel. Extremely disappointing for a 5 star hotel.. The check/in system has been the most inefficient one encountered till date even though as many as 6 counter staff were present. What was clear to us was that he hotel allows guests to check out at 1600 hrs. Because Emma got permission to also allow us to check out at 1600hrs. This system ought to be addressed and changed if it is jamming up the availability of rooms during peak holidays season. Of course we were also largely disappointed that no efforts were spent by the hotel in making its guests feel happy about this situation. Whilst checking in we could see a several fellow guests complaining and left with no answers on why rooms were not ready (this was after 4pm).
Duncan S. Business travelers Australia, May 2, 2015
Best hotel in Pasay City

Location.. Pool. Breakfast
8.3
A great hotel that's a little old and tired (1980's vintage) but still very well maintained. Fantastic well trained staff, and quite possibly the best breakfast in Asia (if not a tad expensive). Rooms spacious with terrific views over Manila Bay. Would definitely stay there agin after 3 stays.
Siah T. Business travelers Singapore, April 16, 2015
Excellent

Close to Airport
10
Good
Khalid A. Business travelers Egypt, April 11, 2015
Very Relaxing

The staff, the hotel itself, and the view of the beach from the balcony and from the bar/swimming pool area
10
I enjoyed my stay. It was very relaxing. The staff are very accommodating and attentive.
Henry K. Business travelers Philippines, March 22, 2015
Not good

nothing to say
3.3
just so so
Marivic A. Business travelers Philippines, March 20, 2015
Hotel Review

Clean, Courteous staff, foods are delicious
9.7
It was a great stay!
Jun H. Business travelers Singapore, March 17, 2015
Top class service

Security, service excellence and wonderful view
10
Wonderful sea view from our hotel room and booked an executive room with a private dining area for guests from these rooms. Plenty of food choices and service is excellent. The leisure walk along the hotel's own seafront area is a joy with nice greenery, low tables, mattresses, rocking chairs and hammocks.

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Customer Reviews - Sofitel Philippine Plaza Manila Hotel, Manila

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