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Sofitel Shanghai Hyland Hotel

505 Nanjing Road East, Huangpu - People Square & South Bund, Shanghai, China 200001 (Show on map)

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Area: Huangpu - People Square & South Bund Number of Rooms: 383
Free Wi-Fi

Recent customer reviews

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Fantastic

8.1

based on
932 reviews

Value for Money
7.8
Location
9.3
Staff Performance
8.0
Hotel Condition/Cleanliness
8.3
Room Comfort/Standard
8.2
Food/Dining
7.3
All reviews (932)
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Wong J. Couples Malaysia, March 29, 2015
Nice hotel with great location

Great location, nice room, awesome view
9.7
Lyn K. Business travelers Australia, March 28, 2015
Disappointed- of the 3 hotels this was the worst

Location - food
5.7
Booked myself and my business partner who was travelling with his wife as it was their anniversary in. I took a standard deal and upgraded them to club level at a substantial price increase as a gift - such a massive letdown. Their room was smaller then mine and not at all like pictured. I went to reception to express my disappointment to be told I was in a renovated section they were not. It didn't make sense - however they had the club access so they would put up with the room. They went to the cocktail hour on the 30th floor which was supposed to be the big treat- to be confronted by confused 'manager' stating that only one of them could have access that Only one person was checked into that room. So receptions had stuffed up on checking in and put me into their room and vice versa! After an argument and people around getting confused and heated as to why thy wouldn't let them in basically the manager said she could see what happened but just next time make sure they check in correctly. What a disgrace. When i found out I went to complain - they understood that I was unhappy - but did nothing to elevate the fact that after paying extra for a special Occasion - and getting treated like dirt. It was tough luck. I was disgusted in our treatment - we stayed at another two hotels (in particular central hotel which is located across the road) which were brilliant - this hotel fell very short of any kind of customer service! Additionally if you struggle with a firm Mattress this definitely is a big stay away. Hard is one thing but a rock would be a better description. Do yourself the biggest favor and stay at the much better priced - better rooms much better service hotel across the road - it's beautiful and they treat you as a guest!!!
Ryoichi S. Business travelers Japan, March 28, 2015
Roomy

Separated rooms bed and living is good
8.3
Stand along with busy walking street makes stay comfort by easy access to buying stuff, restaurants, and bars. The room was good enough with comfortable king size bed as well as separated bath tub with shower booth. Only The varieties of TV channels and quality of screen were bad.
Ka W. Couples China, March 15, 2015
Convenient near Subway

Fair price near subway
7.3
Hotel location is great and decoration is fantastic. However when we want to call for room service no one answer the phone. Thus we need to go to reception in personal and make the request.
Amit R. Business travelers India, March 15, 2015
Good Hotel But Bad AirConditoning in Room

Location, Location and Location
7.3
Good stay but the rooms were hot. AC were not working
Hamad A. Groups Bahrain, March 1, 2015
Best of the best

Location - staff - breakfast
9
Excellent the location was amazing and staff very friendly and wonderful breakfast really recommend
Toh H. Couples Singapore, February 28, 2015
.

.
8.7
Pui S. Solo travelers Hong Kong, February 23, 2015
Great location, clean room

Great location, clean room
8
Andri A. Couples Indonesia, February 21, 2015
Hotel with a very good location

location, room comfort, staff attention
9.3
I stay for 3 nights, location is really near to nanjing east road subway station, and the shopping area is right in front of the hotel. Staff is very attentive
Yulian W. Couples Australia, February 17, 2015
Worst shower head

location, parking
4.7
we had late checking, there was no welcoming smile from the lady. Room was very small. The shower head only tilted to one side, so you had to stand against the wall to shower. Then it fell off spraying water everywhere. Free parking was good.

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Customer Reviews - Sofitel Shanghai Hyland Hotel, Shanghai

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