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Recent customer reviews
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All reviews (33)
United States of America,
January 8, 2012
A Good Hotel, Friendly, yet some issues
Offer Smoking Rooms, has a decent bar, most staff speak English
The hotel was good, yet one couple in our group had a horrible room. The sanitation of the bathrooms could use some work.
The area is Harbin, which has a few tourist attractions around, yet hardly any English speaking personnel outside the hotel.
Due to this, the concierge is required to be used. They were very helpful and good, yet most of the time it didn't work out.
This was quite frustrating because this is your only option if you don't speak Russian or Chinese. Many in our group were getting frustrated.
The overall service was great in the hotel and it does contain some nice (over priced) shops within it.
The worst part of the WHOLE hotel is that there is not any WIFI in the rooms, only a hard line. This is difficult for those of us who utilize wireless devices.
There is a business center down in the lobby area, yet you have to pay by the minute to use it.
The WIFI is free in the lobby, yet connect is terrible.
They really need to work on their internet situation.
It is good to have every destination translated in Chinese so that you can display it to the taxi driver.
January 16, 2011
Top hotel, interesting town
Decent Western food in the restaurants
January 17, 2010
Very good hotel
- rooms are very nice and comfortable
The rooms are very nice and comfortable with big bathrooms and wonderful beds.The breakfast buffet is very manifoldig with lots of western food which is hard to find in China at all. Because we went to Harbin for the famous ice festival we hoped to get some maps and information in the hotel - but unfortuanaly they can not provide anything at all. Make sure you get everything printed out before you go.
United States of America,
February 22, 2009
Harbin Feb 2009
Good beds, great retro and mix of furntiture throughout hotel lobby bars/restaurants
Within the room:
- Great bed with pillow selection and warm bed covers!
- Clothes closet was innovative with the doors from hallway to the doors from within the bathroom.
- Bathroom was not well designed - shower/bath knobs and shower head were not logically placed and caused much water leakage outside of the shower/bath tub.
Outside the room:
- hotel lobby was pretty with beautiful flower arrangements.
- nice photo gallery exhibition (but could ahve had more info regarding the exhibit).
- nice mix and use of funiture styles throughout to represent sofitel and a european feel.
January 15, 2009
I had breakfast in the coffee shop. In the first day of my stay,every time i left my seat for more food, the waitress cleaned up my seat, thinking I had left the restaurant. In the 2nd day of my stay, it went worse. The waitress actually arranged someone to take my seat after I left my seat for more food. Absolutely unprofessional and did not respect me at all. I left this message to the General Manager 2 days ago and I have not received any response as of to date. Very disappointing. Not worthy for the charges. will not stay in this hotel again.
Hotel Feature Tip:
employ good staff to serve.