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Excellent 8.3
Based on 1557 reviews

Recent customer comments

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based on 1557 reviews
  • Cleanliness 8.9
  • Facilities 7.7
  • Location 8.2
  • Room Comfort/Standard 8.6
  • Service 8.7
  • Value for money 8.5
  • Food/Dining 6.6
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Borhan L. from Australia
Solo travelers
Stayed 2 nights in July 2016
Good friend
They should improve their tv and wifi
Reviewed August 01, 2016

hasagaya A. from Malaysia
Business travelers
Stayed one night in July 2016
The room is excellent
Reviewed July 31, 2016

Gavin C. from Singapore
Stayed one night in July 2016
Condition of room disappointing...
Was allocated a room at 15th flr just in front of lift. Room smell of mush and food. Indication of not cleaning thoroughly after cooking. Receptionist received my request for hand towels but did not send them up. Somerset has always been my choice hotel whenever I come KL that's why I hope they can look into this.
Reviewed July 30, 2016

Lee Y. from Singapore
Stayed 3 nights in September 2015
Location is good
Good location, corridor carpet has a smell that says need cleaning, but the room is ok and clean. Consider value for money stay, room is quite spacious.
Reviewed July 28, 2016

AHMAD K. from Malaysia
Stayed one night in January 2016
Good for Family
Great hotel apartment with the family
Reviewed July 18, 2016

John B. from United Kingdom
Families with young children
Stayed one night in July 2016
2 Bedroom Apartment
Perfect stay for my two boys. Great room, staff and facilities.
Reviewed July 12, 2016

nichole C. from Malaysia
Stayed 2 nights in December 2015
Always my top list Hotel in KL
Everything is good..just the hot water need to be checked as the water is not hot enough when we want to fill in the bath tub for 2times
Reviewed July 11, 2016

KIM H. from Malaysia
Business travelers
Stayed one night in July 2016
Awful breakfast
Your breakfast is terrible. Need to imporve. I am a fan of Somerset but your breakfast in KL and Bangkok are awful. Need alot of improvement. Your reception staff is rude. Slow and unfriendly.
Reviewed July 11, 2016

Minjeong Y. from South Korea
Business travelers
Stayed 3 nights in May 2016
Good staff and nice facilities
Good staff and nice facilities in KL
Reviewed June 16, 2016

Fhairus S. from Malaysia
Business travelers
Stayed one night in June 2016
Good accomodation
Reviewed June 14, 2016