arrow-up-icon Get points on your miles program!
Back to hotel info

2015
Excellent 8.4
Based on 1013 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 1013 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.4
  • Location 8.6
  • Room Comfort/Standard 8.6
  • Staff Performance 8.6
  • Value for Money 8.5
  • Food/Dining 7.6

9 Alice Y.
Singapore
August 20, 2015
Hotel staff were very nice
Staff, food and cleanliness
The location may not be very good but it is also because of the location it is one of the quieter location to stay in. They couldn't fulfill our 3 bedroom apartment but they tried their utmost best to make it as convenient as they could (same level). The rooms are very clean, their staff are very friendly and you can change currency at their counter too. The breakfast is not bad. Overall, the stay was very pleasant. There is complete utensils, water kettle, washing machine and even good sound system.

9 Germaine L.
Singapore
August 20, 2015
Luxurious stay in Hanoi
service, comfort and affordable
The stay in the Serviced Residences has been great. Concierge staff has good service attitude. My friends and I arrived at the Hotel at 6am and requested if we could deposit our luggage. In addition to depositing our luggage, the staff suggested that we could wash up in the gym and rest in the guest lounge before touring Hanoi. Excellent service that my friends and I were extremely impresed with. In addition, the service residence has its own international supermarket that makes it really conveninet to purchase groceries. Would definitely recommend this place to my friends!

10 Daniel F.
Australia
August 11, 2015
Perfect Stay
Great location, food and rooms
We really enjoyed our stay. The Rooms were clean and modern and had an amazing view of the city. The breakfast was nice with plenty to choose from. Jaspas Restaurant had quality food and wine at affordable prices. The pool was freezing cold even on a hot day. We walked to most places nearby. Overall a great stay.

9.3 Francis L.
Philippines
August 11, 2015
Great Location
Food, Value for money, Location

9.7 George F.
United States
July 31, 2015
Best value
Buy far the most spacious rooms available. The staff is extremely well trained and will go out of their way to assist. Located on walking distance of sites.
Couldn't be happier.

8.3 Chen J.
China
July 30, 2015
happy staying
staff are friendly, good location, very continent for family with young kids to stay
will stay again next time travel with family.

7 Van T.
Vietnam
July 29, 2015
Just good
Location.
Not bab

9.7 Cascie K.
Australia
July 27, 2015
Great hotel
huge appartments with great facilities- well worth the money
loved it. The resturunt on site was great value and has daily meal deals.

8 hyung K.
United States
July 27, 2015
great location!
location, location, location
older than I expected.

8.7 Kim L.
Singapore
July 26, 2015
Near the city but not too near.
Location, service, cleanliness
The apartments are well located, near the Old Quarters but not quite in the middle of it. It's a good choice if you prefer some quiet. It has a small mall/office tower on the back of it, with a supermarke, coffee shop and food. There are numerous food options within a 5 min radius. Service is excellent as per Somerset/Ascott standards, the staff all speak excellent English.