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Somerset Grand Hanoi Serviced Residences

No 49, Hai Ba Trung Street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam

Recent customer reviews

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Excellent

8.4

based on 993 reviews

661 reviews in English

Value for Money
8.5
Location
8.6
Staff Performance
8.6
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.6
Food/Dining
7.6
All reviews (993)
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Chin H. Families with older children Singapore, June 17, 2015
Our 1st vacation in Hanoi.

Good location, very clean & well equipped rooms.
9
Perfect & beyond expectation.
Cascie K. Couples Australia, June 16, 2015
Great hotel

huge appartments with great facilities- well worth the money
9.7
loved it. The resturunt on site was great value and has daily meal deals.
Martijn V. Business travelers Netherlands, June 16, 2015
Wonderful staff

Room size, staff, location
8.7
The SGHSR is perfectly located close to both the sights and businesses I needed to to for meetings. Whilst the hotel driver who picked me up, missed me - resulting in me having to call the hotel - he made no apology because he did not speak English, apart from this poor arrival my entire stay was simply wonderful. From the trainee in reception - with flawless English and excellent restaurant recommendations - to the smiling waitresses at breakfast, from the nice attendant in the gym to the great bar man in the bar and restaurant, everybody was ever so friendly and knowledgeable. Nothing was too much trouble. Yes the property is not new but still in good shape. I will be back.
Au K. Couples Hong Kong, June 15, 2015
Value for money

Nice location, clean and comfortable
8.7
Seongbong C. Business travelers South Korea, June 7, 2015
great location

room is bigger. living room. adorable location
9.3
Enjoying HOANKIEM is to stay here. Friendly staff will help you if you any problem during stays. Definetely go again when i have another chance to visit Hanoi
Bobby F. Families with older children Philippines, June 4, 2015
Excellent comfort

Very clean, good staffs, with good recreational spaces; swimming pool, gym, and tennis court.
9
No complaints. Very comfortable and easily accessible recreational facilities.
Kathy C. Groups New Zealand, June 2, 2015
Just like home

Cosy, friendly, great location
10
Mark J. Groups Singapore, May 23, 2015
Comfortable stay at Somerset Grand Hanoi

Location, value for money, staff performance
8
Group of 5 friends booked a 2 bedroom deluxe apartment, with an extra bed as add-on. Location of the hotel is good - near the old quarter and the Hoan Kiem Lake. A small shopping mall (with a supermarket) is appended to the hotel. Staff were always friendly and helpful in suggesting places to visit/dine at.
Tri N. Solo travelers Canada, May 21, 2015
Great stay

Big room, good price and good location
9.3
It was excellent stay, will come back again!!
Tri N. Solo travelers Canada, May 20, 2015
Good stay, good location & price

Location was good, price was cheap and big room
9
The stay was excellent
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