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2015
Excellent 8.4
Based on 1051 reviews

Recent customer comments

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Excellent



based on 1051 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.4
  • Location 8.6
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 8.5
  • Food/Dining 7.6

พีรพัทธ์ ศ.
Thailand
September 19, 2015
Awesome
Room , Location , Price

Byunguk C.
South Korea
September 18, 2015
good
location, clean, kind

Pooi K.
Malaysia
September 14, 2015
superb apartment!
cleanliness, location and staffs went all the way out to make your stay comfortable
Very satisfied, will definitely return

Hyeran K.
South Korea
September 14, 2015
good
service.
good

AKIRA N.
Japan
September 09, 2015
Very comfortable and cheap hotel!
The room was very clean and large, breakfast was delicious and it has a club house with good quality.
We arrived at the hotel one hour before our check in time so we couldn't get into our room immediately. But the man at the front gave us some free drink tickets that we could use in the lounge at 4th floor in the hotel. It was an impressive service. I steed there in a group of 4 people, and the room wasn't small at all. Clean, air conditioner was working well, it was comfortable to stay there. Good breakfast buffet in the morning, pool and other gymnastic facilities are available. The price is quite cheap for this kind of hotel with quality level. one bad thing. Some of the sockets were not the shape that was usually used in vietnam. So i could use just only some of them. I didn't ask the front desk to borrow me a multi-connector, but it would be better to bring one if you want to stay there.

hong H.
Vietnam
September 09, 2015
great location, nice hotel
location, room comfort

andres V.
United States
September 08, 2015
HaNoi stay
Location, roomy, great services
Comfortable, great services and good location.

Angela H.
United States
September 07, 2015
Comfortable for Family w/ Older Children
comfortable accommodations, location, & value for money
We would recommend staying at the Somerset Grand Hanoi. As a family of 4, we typically have to book 2 interconnecting rooms. They have a suite option, and it was good value for the money (more reasonably priced vs. booking 2 rooms in other hotel chains). We can walk to downtown Hanoi. They had laundry facilities in the unit, which is another useful option. The staff was very helpful.

Petra H.
Australia
August 24, 2015
Expected more
Good sized rooms
We expected a little more. The pool was adequate but very tired and uninspiring space. The rooms and corridors had a really strong stench and were hot and stuffy. Lifts were very very slow & also extremely hot and stuffy. Staff were polite enough but it would be a stretch to say they were overly helpful or welcoming/friendly. In the heat and humidity, walking to any attractions is difficult and it takes about 30 minutes to get to/from the main town area. I wouldn't stay at this property again. Of the 3 properties experienced in Hanoi and 7 in Vietnam, this one stacked up overall quite poorly.

Alice Y.
Singapore
August 20, 2015
Hotel staff were very nice
Staff, food and cleanliness
The location may not be very good but it is also because of the location it is one of the quieter location to stay in. They couldn't fulfill our 3 bedroom apartment but they tried their utmost best to make it as convenient as they could (same level). The rooms are very clean, their staff are very friendly and you can change currency at their counter too. The breakfast is not bad. Overall, the stay was very pleasant. There is complete utensils, water kettle, washing machine and even good sound system.