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Somerset Grand Hanoi Serviced Residences

No 49, Hai Ba Trung Street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam

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Excellent

8.4

based on
942 reviews

634 reviews in English

Value for Money
8.5
Location
8.6
Staff Performance
8.7
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.6
Food/Dining
7.6
All reviews (942)
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Chia-Hsiang K. Business travelers Taiwan, January 18, 2015
Excellent Location

Location, decent size of roomsvand great staffs
9
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Joonghae J. Groups South Korea, January 13, 2015
good location, room and price.

good location, room and price for group.
8
good room, good price. clean.
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Suparerk B. Families with older children Thailand, January 11, 2015
Good quality hotel with convenience.

Nice Views, Good Rooms, Location
9.3
Staid in the 2 bedroom suite. Rooms are good sized, kitchen had all the dishes, cutlery, silverware available for use....very clean and very comfortable with beautiful view of the city of Hanoi. Good location and plenty of good restaurants just a few black radius of hotel. Underneath hotel is also a small supermarket so its great if you wanted to buy bread and fruits and drinks etc to bring back up to your suite. Just one small thought is that I think the staff can smile a little more or cheer up. I staid in 2 other smaller boutiques hotels in Hanoi prior to Somerset. The smaller hotel staff (and i mean everyone from bell hop to front desk to doorman) were so genuinely happy in their job, full of smiles and friendly!! So once we checked into the Somerset this difference was very apparent. So that is probably the only thing that would have made this hotel experience better.
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Bee H. Families with young children Singapore, January 11, 2015
Cozy and Comfy

Big beds, carpeted flooring with well equipped kitchen
8
Good especially carpeted flooring where children won't get hurt when fall.
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Vishal K. Families with young children India, January 2, 2015
absolutely fantastic for families.

conveniently located, easy access to taxis.
9.3
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Vishal K. Families with young children India, December 30, 2014
highly recommended!

excellent location, easy to get taxis. jaspas restaurant was fabulous! apartment was perfect for a family of 4
9.3
we loved our stay at somerset grand hanoi and would recommend it strongly. it was a perfect 2 bedroom apartment for a family of 4 with a fully fitted kitchen and a washer/dryer. jaspas restaurant was great food and service. breakfast was decent. they have a papa joes restaurant on the ground floor which does super sandwiches. theres also a supermarket downstairs which is great! room service was promt. it was winter so we didn't use the pool or playground but both looked good.
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Khai L. Families with young children Australia, December 30, 2014
Family holiday

Clean friendly
9.7
Had a short stay here and was good... Will be back if I come to Hanoi again
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Ethan L. Couples Singapore, December 29, 2014
Service below par but great location

Location, location, location
6.7
Service was not good especially given they rate themselves as a 5-star property. We asked for a lighter and they simply said they didn't have- not even a box of matches. There is no initiative taken by the staff at all. Although the rooms are nice, the service is what make for a 5-star hotel and this hotel certainly didn't have the good service to match.
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Yinn O. Groups Malaysia, December 26, 2014
Good location

Good location and clean
8
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Wai L. Families with older children Singapore, December 26, 2014
Peaceful n Clean in the midst of Chaos n Grime!

Clean n quiet. Big n well-equipped room. Staffs r well trained n speak fluent Eng.
10
Clean n Quiet! Away from the Old quarter's noise n dirt! Value for money and the 2 bed room exec apartment we stayed in was huge and well-equipped! Walking distance to Hoan Kiem lake n Old quarters. Located just beside the infamous Hoa Lo Prison! We were thankful for the powerful shower n long bath after spending 5 nights in Sapa n on the rickety train! Be very careful when dealing with the the train station ticketing officers n Travel agents from Sapa. We were almost cheated/scam by them. Refuse to let us get up the train n insist that we paid extra cos they issue tickets of a earlier timing which was not made known to us. Read in the intwrnet that this is common in Sapa station.
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