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Excellent 8.4
Based on 1048 reviews

Recent customer comments

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based on 1048 reviews
  • Cleanliness 8.6
  • Facilities 8.5
  • Location 8.6
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for money 8.5
  • Food/Dining 7.6
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chin A.
June 22, 2015
Our 1st vacation in Hanoi.
Good location, very clean & well equipped rooms.
Perfect & beyond expectation.

Hong Kong
June 19, 2015
Value for money
Nice location, clean and comfortable

martijn V.
June 18, 2015
Wonderful staff
Room size, staff, location
The SGHSR is perfectly located close to both the sights and businesses I needed to to for meetings. Whilst the hotel driver who picked me up, missed me - resulting in me having to call the hotel - he made no apology because he did not speak English, apart from this poor arrival my entire stay was simply wonderful. From the trainee in reception - with flawless English and excellent restaurant recommendations - to the smiling waitresses at breakfast, from the nice attendant in the gym to the great bar man in the bar and restaurant, everybody was ever so friendly and knowledgeable. Nothing was too much trouble. Yes the property is not new but still in good shape. I will be back.

South Korea
June 16, 2015
great location
room is bigger. living room. adorable location
Enjoying HOANKIEM is to stay here. Friendly staff will help you if you any problem during stays. Definetely go again when i have another chance to visit Hanoi

Kathy H.
New Zealand
June 13, 2015
Just like home
Cosy, friendly, great location

Khai L.
June 06, 2015
Worth the money
huge room

Bobby F.
June 05, 2015
Excellent comfort
Very clean, good staffs, with good recreational spaces; swimming pool, gym, and tennis court.
No complaints. Very comfortable and easily accessible recreational facilities.

Mark T.
May 27, 2015
Comfortable stay at Somerset Grand Hanoi
Location, value for money, staff performance
Group of 5 friends booked a 2 bedroom deluxe apartment, with an extra bed as add-on. Location of the hotel is good - near the old quarter and the Hoan Kiem Lake. A small shopping mall (with a supermarket) is appended to the hotel. Staff were always friendly and helpful in suggesting places to visit/dine at.

Tri N.
May 22, 2015
Great stay
Big room, good price and good location
It was excellent stay, will come back again!!

Tri N.
May 22, 2015
Good stay, good location & price
Location was good, price was cheap and big room
The stay was excellent