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Excellent 8.4
Based on 1018 reviews

Recent customer comments

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based on 1018 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.4
  • Location 8.6
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 8.5
  • Food/Dining 7.6

8.7 Lee Y.
March 23, 2015
Somerset Grand Hanoi
The apartment, facilities & location.
The room was great and the front desk services were good. However the breakfast provided were average and the staff altitude could have been better.

7 Tess B.
March 17, 2015
The Restaurant (for dinner)
To be fair, we came at a bad time of year (March). It rained constantly and topped about 19 degrees Celsius. As a result, the pool (which looked great) didn't get used by any of us, and the surrounding town was not fairly explored. We stayed in a 3-bedroom apartment (1 king, 1 queen, 2 singles) which was comfortable enough but definitely not 5-star. More like 2-3 star, motel quality. The bathrooms were pokey and ran out of hot water after about 10min, which makes showering a family of 4 pretty tricky! The staff were friendly however the airport pickup/drop off was crazily inflated! About $60 AU. We caught our own cab back to the airport for about $15. There is a small supermarket downstairs which was really handy. The war museums were within walking distance although ho chi minh's mausoleum required a short taxi ride (again, it was raining and cold so we weren't really feeling keen on the idea of wandering around for a while to find the right way there..!). Nice enoug accomodation but not 5-star. Expect 3 star quality.

9.3 Jescerrie A.
March 17, 2015
A great place to stay with friends!
Value for money; The size of the apartment; Accessibility
We enjoyed our stay in Somerset Grand Hanoi. We loved the size of the apartment. So fitting for the 4 of us. The staff are very accommodating and helpful. I would recommend this hotel to our friends who are planning to stay in Hanoi.

8.3 Tamara M.
March 15, 2015
Everything you need
Amenties, friendly staff and good breakfast.
I would highly recommend this hotel for business travellers that like the comfort of hotel services but like to feel like they are home. Cleaning staff in particular do a great job, mine even took the washing out of the machine once done and hung out for me. The breakfast was also really good and wifi was excellent.

6.7 Chin T.
March 11, 2015
Noisy Location
Convenience Store Attached
The hotel has a convenience store attached and well stocked. But there was a night they did drilling early in the morning and can disrupt your sleep

6.7 Chin T.
March 11, 2015
The Brand Name Somerset
Full Service Hotel
Nice location and good branding. Meets your expectations

6.7 Chin T.
March 11, 2015
Good Hotel a Little Old
Location if Great
The hotel is ok but clean, however there is concern of odour in bedroom. They need to ensure it has nice fresh room feel and smell to make the stay more pleasant

7 Chin T.
March 11, 2015
Good location
Value Value Value
Good location - Accessible to all important areas. Places of interest and food. I suggest this place for family and also business travelers.

7.3 Nam N.
March 03, 2015
Not bad for your bucks!
Location, location and location
It was a convenient location. It was also good for traveling with young children as they have kitchen, large fridge and a washing/drying machine (2-in-1). Yet, it was disappointed that the house keepers did not do a good job in terms of cleaning the air of the room. The first night we checked in the air had some smell and there were mosquitoes. They bit my 10-month-old son in the face like crazy when he slept in his room. I was really upset about this. I have reserved and paid in full for this room almost 1 month in advance. On the day of arrival, I did call for a airport pick up service as well.

9.3 Amanda S.
March 02, 2015
Comfortable and excellent location
Location, facilities and spacious
We were two families and we stayed in a 3 bedroom apartment. The location is excellent, the staff are helpful and the room was clean, bright and quite spacious. Highly recommended.