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Somerset Grand Hanoi Serviced Residences

No 49, Hai Ba Trung Street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam (Show on map)

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Area: Hoan Kiem District Number of Rooms: 185
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

based on
754 reviews

Value for Money
8.4
Location
8.6
Staff Performance
8.7
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.5
Food/Dining
7.6
All reviews (754)
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Denise C. Groups Singapore, May 1, 2013
Value for money

Good location, attentive staff, clean rooms
8.7
Wai F. Couples Hong Kong, April 29, 2013
Good

Staff are very friendly and helpful.
9.3
Denise C. Groups Singapore, April 28, 2013
Value for money

Location, cleanliness, attentive staff
8.7
Kwak S. Business travelers South Korea, April 25, 2013
nice hotel for family or long-term stay

big size room, location, super market on the first floor.
7.7
Stayed 5 nights, and good to stay with my colleague. Supermarket and cafe is on the first floor, and kitchen is in a room. The hotel is not close to Hoan Kiem Lake but not far (10 minutes on foot).
Michael P. Couples Australia, April 22, 2013
Good

Location concierge Frend
8.7
We had a great stay right in the heart of town,great resturant all around you busy place to be in.
Greg P. Groups United States of America, April 20, 2013
Decent Value, but in need of a Renovation

Price, Reception Staff, Grocery Store Downstairs
6
We were a bit underwhelmed by the 2br apartment we stayed in. The bathrooms and kitchen were quite dated, and the furniture in the living area was uncomfortable. For a room that is meant to sleep 4, why did they install a small 2 person sofa? Breakfast was ok, but staff were a bit slow to bring around coffee or anything else we needed. For what we paid, we were generally still happy with the experience.
Haibo Z. Business travelers China, April 20, 2013
luxury hotel with good location

location, comfort and nice staff
9
Kevin K. Business travelers Malaysia, April 19, 2013
Could be improve further.

Location was good. Breafast is good. Front desk service was good.
7
I do not like the pillows and bedding. The pillows are uncomfortable and for the price paid it is not up to standard.
Phiangphor N. Business travelers Thailand, April 19, 2013
Good hotel, clean

Good location, nice room, nice hotel
8
I went to Hanoi for meeting with customer and stay in this hotel. This hotel is good location and nice room, clean and big room.
David C. Business travelers United Kingdom, April 18, 2013
Great Location and Good Staff - as always

Location, staff, good restaurant
8.3
I've reviewed this hotel many times and always say its good value in a very convenient location. The staff know me and always make me feel welcome and the fact there is a good little supermarket in the complex is a major bonus. I'll keep coming back!

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