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Somerset Grand Hanoi Serviced Residences

No 49, Hai Ba Trung Street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam

Recent customer reviews

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Excellent

8.4

based on 992 reviews

659 reviews in English

Value for Money
8.5
Location
8.6
Staff Performance
8.6
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.6
Food/Dining
7.6
All reviews (992)
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Ethan L. Couples Singapore, December 29, 2014
Service below par but great location

Location, location, location
6.7
Service was not good especially given they rate themselves as a 5-star property. We asked for a lighter and they simply said they didn't have- not even a box of matches. There is no initiative taken by the staff at all. Although the rooms are nice, the service is what make for a 5-star hotel and this hotel certainly didn't have the good service to match.
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Yinn O. Groups Malaysia, December 26, 2014
Good location

Good location and clean
8
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Wai L. Families with older children Singapore, December 26, 2014
Peaceful n Clean in the midst of Chaos n Grime!

Clean n quiet. Big n well-equipped room. Staffs r well trained n speak fluent Eng.
10
Clean n Quiet! Away from the Old quarter's noise n dirt! Value for money and the 2 bed room exec apartment we stayed in was huge and well-equipped! Walking distance to Hoan Kiem lake n Old quarters. Located just beside the infamous Hoa Lo Prison! We were thankful for the powerful shower n long bath after spending 5 nights in Sapa n on the rickety train! Be very careful when dealing with the the train station ticketing officers n Travel agents from Sapa. We were almost cheated/scam by them. Refuse to let us get up the train n insist that we paid extra cos they issue tickets of a earlier timing which was not made known to us. Read in the intwrnet that this is common in Sapa station.
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Neleshkumar M. Families with young children South Africa, December 25, 2014
The Perfect Holiday Apartment

Spacious, Great Location, Great Service
10
Had a lovely stay. Was very comfortable
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Hongmala D. Couples Laos, December 24, 2014
Great place to stay at.

Great location. Good value for you. Great service.
9.7
I had a wonderful stay there. Would go back there again.
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Ali A. Business travelers Saudi Arabia, December 22, 2014
very good

location
9.7
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Siraperada C. Groups Thailand, December 22, 2014
Spacious room, good breakfast, helpful staffs

Spacious room, good breakfast, helpful staffs
8.3
Very satisfied
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Lorraine P. Groups Singapore, December 21, 2014
Somerset Grand Hanoi

Location, Friendly Staff and helpful staff
8.3
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Jessica T. Families with older children Singapore, December 19, 2014
Good for travellers with kids.

Friendly staff. Well equipped kitchen. Comfortable beds.
9
Will be back again if visit Hanoi. Chose to stay with Somerset Ho Chi Minh City for my next trip.
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Kim L. Families with young children Singapore, December 19, 2014
Near the city but not too near.

Location, service, cleanliness
8.7
The apartments are well located, near the Old Quarters but not quite in the middle of it. It's a good choice if you prefer some quiet. It has a small mall/office tower on the back of it, with a supermarke, coffee shop and food. There are numerous food options within a 5 min radius. Service is excellent as per Somerset/Ascott standards, the staff all speak excellent English.
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