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2015
Excellent 8.4
Based on 1051 reviews

Recent customer comments

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Excellent



based on 1051 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.4
  • Location 8.6
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 8.5
  • Food/Dining 7.6

Jescerrie A.
Philippines
March 17, 2015
A great place to stay with friends!
Value for money; The size of the apartment; Accessibility
We enjoyed our stay in Somerset Grand Hanoi. We loved the size of the apartment. So fitting for the 4 of us. The staff are very accommodating and helpful. I would recommend this hotel to our friends who are planning to stay in Hanoi.

Tamara M.
Australia
March 15, 2015
Everything you need
Amenties, friendly staff and good breakfast.
I would highly recommend this hotel for business travellers that like the comfort of hotel services but like to feel like they are home. Cleaning staff in particular do a great job, mine even took the washing out of the machine once done and hung out for me. The breakfast was also really good and wifi was excellent.

Chin T.
Malaysia
March 11, 2015
Noisy Location
Convenience Store Attached
The hotel has a convenience store attached and well stocked. But there was a night they did drilling early in the morning and can disrupt your sleep

Chin T.
Malaysia
March 11, 2015
The Brand Name Somerset
Full Service Hotel
Nice location and good branding. Meets your expectations

Chin T.
Malaysia
March 11, 2015
Good Hotel a Little Old
Location if Great
The hotel is ok but clean, however there is concern of odour in bedroom. They need to ensure it has nice fresh room feel and smell to make the stay more pleasant

Chin T.
Malaysia
March 11, 2015
Good location
Value Value Value
Good location - Accessible to all important areas. Places of interest and food. I suggest this place for family and also business travelers.

Nam N.
Vietnam
March 03, 2015
Not bad for your bucks!
Location, location and location
It was a convenient location. It was also good for traveling with young children as they have kitchen, large fridge and a washing/drying machine (2-in-1). Yet, it was disappointed that the house keepers did not do a good job in terms of cleaning the air of the room. The first night we checked in the air had some smell and there were mosquitoes. They bit my 10-month-old son in the face like crazy when he slept in his room. I was really upset about this. I have reserved and paid in full for this room almost 1 month in advance. On the day of arrival, I did call for a airport pick up service as well.

Amanda S.
Australia
March 02, 2015
Comfortable and excellent location
Location, facilities and spacious
We were two families and we stayed in a 3 bedroom apartment. The location is excellent, the staff are helpful and the room was clean, bright and quite spacious. Highly recommended.

Anh N.
Australia
March 01, 2015
Good value for money
location, space and value for money
Excellent

ALI A.
Saudi Arabia
February 28, 2015
good place good location
location ,staf
was good