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Somerset Grand Hanoi Serviced Residences

No 49, Hai Ba Trung Street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam (Show on map)

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Area: Hoan Kiem District Number of Rooms: 185

Recent customer reviews

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Excellent

8.4

based on
942 reviews

634 reviews in English

Value for Money
8.5
Location
8.6
Staff Performance
8.7
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.6
Food/Dining
7.6
All reviews (942)
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Elena H. Families with older children Singapore, July 24, 2014
Overall ok hotel

Brand Name, Nice Lobby and Near to convenience store
6
Overall ok experience. The food in the breakfast area was nice. Furnishing in the room was clean but the renovations i.e. bath tub, cabinets etc was old and had a musty smell in the room.
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Miles P. Families with older children United Kingdom, July 23, 2014
Family holiday with teenagers

Rooms well equipped and spacious
9
Loved stay here . Plenty of room , well equipped ,washing machine and detergent. Supermarket on site. Staff helpful. Able to leave luggage here while travelled to halong bay and Sapa and early check in when arrived back very early on train.
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Lester N. Families with young children Singapore, July 12, 2014
Perfect for families with children

The staff were extremely helpful and knowledgable, the location is convenient in getting around, the rooms were spacious and clean.
9.3
I want to give kudos to the service staff who were very gracious and welcoming to me and my family (wife, 5yo boy, and 3yo daughter). The quality of service alone will keep me going back if I ever visit Hanoi again. And being at the edge of the Old Quarter, it's a short 10min stroll to where the action is but distant enough to avoid the chaos. Taxis are in abundance (which the staff were quick to advise which ones were more reliable and legit) and getting around was a breeze. Lastly, the apartment I got was huge; two bedrooms, huge living room, kitchen, and two toilets. It had all the amenities and appliances one needed. My saviour was the washing machine which they provided washing powder for. Absolutely no regret staying at the Somerset.
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Carolyn G. Families with older children Australia, July 2, 2014
3 bed apt great value. Wonderful breakfasts!

Spacious 3 bed apartment. Great breakfasts included. Walking distance to main sightseeing and the wonderful Quan An Ngon restaurant.
10
A great experience. The only negative , poor wifi in rooms.
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Winnie L. Families with young children Australia, June 22, 2014
Great location, wonderful staffs & spacious rooms.

Location, staff and spacious room.
8.3
We had a wonderful and relaxing time, home away from home.
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Johnny L. Business travelers Singapore, June 12, 2014
nice and spaious apartment

friendly staff, nice hotel, nice apartment
9
Was very glad to stay in this. is well equipped with facilities for long stay.
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Yenha N. Families with young children United States of America, June 11, 2014
Great for family.

Location, staff, laundry machine
9.3
This hotel is great for family because the five of us can stay together. The apartment setup was perfect for us. Great hotel for families.
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Rohila T. Families with older children Malaysia, June 11, 2014
Great experience for my whole family.

1. Comfort 2. Kitchen amenities 3. Helpful staff
7.7
Great comfort & enjoyable for the whole family especially for my old parents.
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Sheikh M. Business travelers Japan, June 8, 2014
Moderately Good

Centrally located, comfortable room, Safe
6
Generally speaking, it was good. However, the lift and lobby did not have A/C. It would be good if some halal food is available during breakfast
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Robert G. Families with older children Philippines, May 31, 2014
Very comfortable hotel and friendly helpful staff

Location, staff, rooms
9.3
Our family's stay was very comfortable. Rooms big enough and conveniently located. Staff was very helpful and friendly. Very knowledgeable about area as well.
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