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Excellent 8.4
Based on 1029 reviews

Recent customer comments

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based on 1029 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.4
  • Location 8.6
  • Room Comfort/Standard 8.6
  • Service 8.7
  • Value for Money 8.5
  • Food/Dining 7.6

audie A.
January 10, 2015
Hanoi best apartments
convenience and proximity to stores, shops and restaurants makes me feel just like home
great, i've always looked for Somerset apartments everytime i travel, this specific somerset is very well on its standard, great service and proximity to stores, restos, coffee shops - perfect place to do business meets. Most importantly, its nearness to my customers, just opposite side of street.

vishal K.
January 06, 2015
highly recommended!
excellent location, easy to get taxis. jaspas restaurant was fabulous! apartment was perfect for a family of 4
we loved our stay at somerset grand hanoi and would recommend it strongly. it was a perfect 2 bedroom apartment for a family of 4 with a fully fitted kitchen and a washer/dryer. jaspas restaurant was great food and service. breakfast was decent. they have a papa joes restaurant on the ground floor which does super sandwiches. theres also a supermarket downstairs which is great! room service was promt. it was winter so we didn't use the pool or playground but both looked good.

vishal K.
January 06, 2015
absolutely fantastic for families.
conveniently located, easy access to taxis.

Yinn O.
January 05, 2015
Good location
Good location and clean

Ethan L.
January 02, 2015
Service below par but great location
Location, location, location
Service was not good especially given they rate themselves as a 5-star property. We asked for a lighter and they simply said they didn't have- not even a box of matches. There is no initiative taken by the staff at all. Although the rooms are nice, the service is what make for a 5-star hotel and this hotel certainly didn't have the good service to match.

Hongmala D.
December 28, 2014
Great place to stay at.
Great location. Good value for you. Great service.
I had a wonderful stay there. Would go back there again.

Wai W.
December 27, 2014
Peaceful n Clean in the midst of Chaos n Grime!
Clean n quiet. Big n well-equipped room. Staffs r well trained n speak fluent Eng.
Clean n Quiet! Away from the Old quarter's noise n dirt! Value for money and the 2 bed room exec apartment we stayed in was huge and well-equipped! Walking distance to Hoan Kiem lake n Old quarters. Located just beside the infamous Hoa Lo Prison! We were thankful for the powerful shower n long bath after spending 5 nights in Sapa n on the rickety train! Be very careful when dealing with the the train station ticketing officers n Travel agents from Sapa. We were almost cheated/scam by them. Refuse to let us get up the train n insist that we paid extra cos they issue tickets of a earlier timing which was not made known to us. Read in the intwrnet that this is common in Sapa station.

Siraperada C.
December 25, 2014
Spacious room, good breakfast, helpful staffs
Spacious room, good breakfast, helpful staffs
Very satisfied

Saudi Arabia
December 23, 2014
very good

Lorraine P.
December 22, 2014
Somerset Grand Hanoi
Location, Friendly Staff and helpful staff