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Somerset Grand Hanoi Serviced Residences

No 49, Hai Ba Trung Street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam

Recent customer reviews

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Excellent

8.4

based on 982 reviews

654 reviews in English

Value for Money
8.5
Location
8.6
Staff Performance
8.6
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.6
Food/Dining
7.6
All reviews (982)
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Ming-Feng L. Couples Taiwan, September 2, 2014
great experience

room service, room interior, location
9.3
although we encountered some delay during checking, but overall service and environment is so great.
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Jason L. Business travelers Singapore, August 31, 2014
Very spacious and value for money!

Large size, location and value for money
9.3
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Nga D. Groups Vietnam, August 14, 2014
Review the stay in somerset grand hanoi

Hotel condition, location, room comfort
6.7
The living room is nice, the kitchen is amazing, the bedrooms are quite small but comfortable. The first day, when i checked in, the security men were not so nice, but the second day, everything were nice! In my opinion, the security men are the face of the hotel at first, they should learn how to welcome people since they are the ones that customers meet quite often. Thanks!
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Handaja W. Families with older children Indonesia, August 3, 2014
Great choice for a family

Spacious room, prime location
9.7
It is actually an apartment, and with such price, it is definitely the first choice for a family.
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Pauline T. Groups Singapore, July 29, 2014
Great place with great service!

Size, location, service
9
Excellent! I will definitely come back here to stay!
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Elena H. Families with older children Singapore, July 27, 2014
Overall ok hotel

Brandname, near to convenience store and nice lobby
6
Overall ok experience. The room was musty smelling and fittings in the rooms was old and tired looking. But the furnishings were clean and modern.
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Alvin O. Groups Indonesia, July 26, 2014
Great serviced apartment with washing machine!!

Have a washing machine, great location, have supermarket near the lobby
8.7
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Paul A. Couples United States of America, July 25, 2014
Lived hotel and staff

Staff, great apt., perfect location
10
We enjoyed our stay. The rooms were great the staff outstanding everyone was most helpful we highly recommend it
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Elena H. Families with older children Singapore, July 24, 2014
Overall ok hotel

Brand Name, Nice Lobby and Near to convenience store
6
Overall ok experience. The food in the breakfast area was nice. Furnishing in the room was clean but the renovations i.e. bath tub, cabinets etc was old and had a musty smell in the room.
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Miles P. Families with older children United Kingdom, July 23, 2014
Family holiday with teenagers

Rooms well equipped and spacious
9
Loved stay here . Plenty of room , well equipped ,washing machine and detergent. Supermarket on site. Staff helpful. Able to leave luggage here while travelled to halong bay and Sapa and early check in when arrived back very early on train.
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