arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

2015
Excellent 8.4
Based on 1032 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 1032 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.4
  • Location 8.6
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 8.5
  • Food/Dining 7.6

YONGMIN L.
South Korea
August 13, 2014
Very nice and nitty.
nice pool, cleaning room, location for shopping.
Very nice.

Handaja W.
Indonesia
August 10, 2014
Great choice for a family
Spacious room, prime location
It is actually an apartment, and with such price, it is definitely the first choice for a family.

Jeong P.
South Korea
August 01, 2014
Enjoyed stay. Will return again.
Food, location,price
Enjoyed stay. Will return again.

Alvin O.
Indonesia
July 31, 2014
Great serviced apartment with washing machine!!
Have a washing machine, great location, have supermarket near the lobby

Lester N.
Singapore
July 31, 2014
Perfect for families with children
The staff were extremely helpful and knowledgable, the location is convenient in getting around, the rooms were spacious and clean.
I want to give kudos to the service staff who were very gracious and welcoming to me and my family (wife, 5yo boy, and 3yo daughter). The quality of service alone will keep me going back if I ever visit Hanoi again. And being at the edge of the Old Quarter, it's a short 10min stroll to where the action is but distant enough to avoid the chaos. Taxis are in abundance (which the staff were quick to advise which ones were more reliable and legit) and getting around was a breeze. Lastly, the apartment I got was huge; two bedrooms, huge living room, kitchen, and two toilets. It had all the amenities and appliances one needed. My saviour was the washing machine which they provided washing powder for. Absolutely no regret staying at the Somerset.

Elena H.
Singapore
July 29, 2014
Overall ok hotel
Brandname, near to convenience store and nice lobby
Overall ok experience. The room was musty smelling and fittings in the rooms was old and tired looking. But the furnishings were clean and modern.

Elena H.
Singapore
July 29, 2014
Overall ok hotel
Brand Name, Nice Lobby and Near to convenience store
Overall ok experience. The food in the breakfast area was nice. Furnishing in the room was clean but the renovations i.e. bath tub, cabinets etc was old and had a musty smell in the room.

Miles P.
United Kingdom
July 28, 2014
Family holiday with teenagers
Rooms well equipped and spacious
Loved stay here . Plenty of room , well equipped ,washing machine and detergent. Supermarket on site. Staff helpful. Able to leave luggage here while travelled to halong bay and Sapa and early check in when arrived back very early on train.

paul A.
United States
July 26, 2014
Lived hotel and staff
Staff, great apt., perfect location
We enjoyed our stay. The rooms were great the staff outstanding everyone was most helpful we highly recommend it

Carolyn G.
Australia
July 04, 2014
3 bed apt great value. Wonderful breakfasts!
Spacious 3 bed apartment. Great breakfasts included. Walking distance to main sightseeing and the wonderful Quan An Ngon restaurant.
A great experience. The only negative , poor wifi in rooms.