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Excellent 8.4
Based on 1031 reviews

Recent customer comments

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based on 1031 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.3
  • Location 8.6
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 8.5
  • Food/Dining 7.6

Yenha N.
United States
June 25, 2014
Great for family.
Location, staff, laundry machine
This hotel is great for family because the five of us can stay together. The apartment setup was perfect for us. Great hotel for families.

Johnny L.
June 25, 2014
nice and spaious apartment
friendly staff, nice hotel, nice apartment
Was very glad to stay in this. is well equipped with facilities for long stay.

Winnie L.
June 23, 2014
Great location, wonderful staffs & spacious rooms.
Location, staff and spacious room.
We had a wonderful and relaxing time, home away from home.

Rohila T.
June 12, 2014
Great experience for my whole family.
1. Comfort 2. Kitchen amenities 3. Helpful staff
Great comfort & enjoyable for the whole family especially for my old parents.

Sheikh A.
June 12, 2014
Moderately Good
Centrally located, comfortable room, Safe
Generally speaking, it was good. However, the lift and lobby did not have A/C. It would be good if some halal food is available during breakfast

June 02, 2014
Accomodation was excellent and staff superb
Location, Accomodation, Very friendly staff
9.5/10. One of the top 5 hotels I have stayed in. Staff was so good

Robert G.
June 01, 2014
Very comfortable hotel and friendly helpful staff
Location, staff, rooms
Our family's stay was very comfortable. Rooms big enough and conveniently located. Staff was very helpful and friendly. Very knowledgeable about area as well.

Philip S.
May 31, 2014
very efficient, convenient location
quality, fitness centre, efficient for business
Comfortable as usual, staff friendly and give good advice, great location

Robert G.
May 30, 2014
Wonderful stay, excellent staff
Very helpful staff, central location, great value for money
Our stay was excellent, no problem at all. Staff was extremely helpful, check in and out was quick and painless. Location was very convenient especially for care service pick up and drop off. Rooms were big and comfortable. More than value for money!

South Korea
May 24, 2014
good for family or business colleagues
good location, kind staff, serviced residence
I always stay in Somerset Grand Hanoi whenever I come for business trip. within 5-10 minute drive to get to UN agencies, ministries, etc.