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Excellent 8.4
Based on 1031 reviews

Recent customer comments

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based on 1031 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.4
  • Location 8.6
  • Room Comfort/Standard 8.6
  • Service 8.7
  • Value for Money 8.5
  • Food/Dining 7.6

So W.
Hong Kong
May 21, 2014
It is a nice apartment to stay,staff are nice
good location, staff are nice, and good food, clean

May 18, 2014
Located near sightseeing, very quiet, friendly people
3 Bedroom Executive is very very nice. You can cook, wash your laundry, iron your clothes, there are 6 Air condition and it makes your stay very comfortable. The staff were very honest, we went to Bangkok and Halong Bay ang we entrust our big baggages to them and nothing was indeed lost when we came back! VERY NICE! Recommended Hotel!! SUPERB!

May 09, 2014
comfortable and convenient
good staffs、ふぁ

Sunyoung L.
United States
May 07, 2014
Great place to stay with children
Kitchen and washmachin Large space Location
We got an executive one bed room equipped with wash,machine and kitchen appliances and it was perfect for us with a 19 mos of baby It also has a supermarket in the same building We could walk to hoan kiem lake in 15 mnts

Caroline W.
April 23, 2014
Spacious 3-bedroom apartment
Spacious apartment, good location, swimming pool
Always a good choice in a city with small children. Restaurant and bar in same building, as well as a groceries store and some other shops.

anita L.
April 23, 2014
Clean, large rooms, clean pool
The Somerset was lovely. We had a two bedroom apartment and it felt very homey. It was clean and had a decent kitchen with a fridge which worked and a washing machine. There was a lot of room for us to spread out. The breakfast was great. The staff were helpful with booking of tours and confirming our flights etc. Great food at a restaurant nearby recommended by the hotel. The only downside would be that the bathrooms were a little old and need a re-furbish. Would definitely recommend this hotel for families.

Serena W.
April 19, 2014
Spacious 3 bedroom unit that is comfortable.
3 best things are: Staff speaks English, it's central location and spacious & comfortable serviced apartments
The stay was pleasant. We booked a 3 bedroom unit that was spacious & comfortable. Maintenance on the units could be improved. We lost a key card which was promptly replaced. Staff speak English & were helpful & polite. The location was centralized & has easy access to taxis.

Michael C.
New Zealand
April 02, 2014
Friendly Service, Great Room, Smooth
Friendliness, Cleaniness, Everything
We booked a 3-bedroom deluxe apartment for 5 of us as it was cheaper than booking two separate rooms, what a great decision it was! The apartment was VERY spacious, with every equipment you ever need, full sized kitchen. Hotel was close to city centre but not too noisy, which is perfect. 24 hour gym was also very fun, first time a group of us working out at 1am. Apartment comes with breakfast, good variety and taste but obviously not as tasty as the food on the streets! I am very impressed with our stay at this hotel. A closer convenience store would be nice.

Michael P.
United Kingdom
April 02, 2014
great apartments
always really good service
I always stay here when I visit Hanoi. They are apartments as compared to hotel but with all the facilities I need plus a more homely feel. I like the bar/restaurant too and good location

Truong N.
March 31, 2014
Pleasant Stay
The best 3 things about his hotel: Location, Room structure, Facilities
Our delegations had a good time there during our business trip, location is very convenient and good surrounding, no words to say but highly recommend