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2015
Excellent 8.4
Based on 1013 reviews

Recent customer comments

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Excellent



based on 1013 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.4
  • Location 8.6
  • Room Comfort/Standard 8.6
  • Staff Performance 8.6
  • Value for Money 8.5
  • Food/Dining 7.6

4.7 Jace T.
Malaysia
February 18, 2014
bad bad bad
nothing good about this hotel accept for central located
very terible stay. had bitten by bed bugs.. bad reception service. bad bad bad air conditioning isn't working

4.3 Jace T.
Malaysia
February 18, 2014
Very terrible. Staff performance was bad
The hotel room is very spacious, they have most of da things we need in the kitchen and laundry
It was one of the worst stay i ever had. Firstly the staff performance there are very bad. We check in on the eve of Chinese New Year and the reception staff told us that everything is close and when we ask them for a browser or a guide book they told us that they arent a 5 star hotel and they doesnt have it. Secondly nearby our hotel there's a lake and there they were having a big celebration for CNY eve and the staff did not inform us at all, at midnight we could hear loud cheers and fireworks nearby our hotel. The lake is just about 10 mins walk. Im really disappointed on their performance. Thirdly, during my whole stay i discover that i have been bitten by bed bugs and its really teribble. Fourthly, their air conditioning isnt working and when we call them to fixed it, they told me that it couldnt be fix because the other room is using da aircond and the temp is very low and when i asked my other family members about the temp in their room, they told me that they didnt switch on their aircond. Bad service terrible stay at in Somerset Residence. THE WORST esp the bed bugs

10 xuan Z.
China
February 17, 2014
attentive and friendly staff,let me check in early
check in,big room,facilities convenience
the staff are very nice,helpful. they let me check in early.the room is big enough , and it has everything I need.very good.

8 Peter J.
United Kingdom
February 15, 2014
Comfortable Surroundings
Comfortable, friendly central location
Very comfortable and familiar surroundings. have stayed before and will stay again.

9.3 Wedha S.
Indonesia
January 28, 2014
A great apartment
great staff, easy transport, spacious rooms
The hotel is great overall. The staff were very friendly and helpful. The rooms were great, just make sure you request a room not facing the main street because the noise from car horns will wake you up. There is a supermarket and a small shopping center connected to the hotel. Taxi is easy to get from the hotel. I would recommend your stay here.

9.3 Wedha S.
Indonesia
January 28, 2014
A nice apartment
Easy transport, Spacious units, Great staff
The apartment is overall nice. The staff were great and helpful. You might want to request for a unit that doesn't face the main road though since noise are very loud from car horn and the busy street. There is a supermarket connecting to the hotel. Taxi is easy to get. Everything else is perfect.

9 Yi P.
Hong Kong
January 08, 2014
nice hotel with friendly staff.
comfortable, large enough for family/group, good location

8.7 Avin P.
Indonesia
January 06, 2014
Relaxing vacation
good location, attentive staff, reasonable rates

9 Andrew C.
United States
January 04, 2014
Great location & price
location, price, breakfast buffet
We were very pleased with this hotel & next time we go to Hanoi, we will stay here again. The rooms were nice, well-decorated, and large. We have 3 kids & a 2-bedroom suite was the perfect size. The kitchen was well-equipped and even had a washer/dryer, which is so helpful on a long trip away from home with kids. The room service was affordable (we ordered in twice). The breakfast buffet was great with an omelet bar, fresh fruit, breads, coffee, etc. The hotel is within walking distance to the old quarter and on the property of the "Hanoi Hilton" which means you can visit the old prison by walking around the corner to the right. There is also a small grocery store downstairs to the left of the lobby where you can cheap alcohol and snack food for day trips.

7.7 Yeo B.
Singapore
December 28, 2013
Near to old quaters
Front office staff was helpful in giving directions and advice
Generally satisfied but they forgot about my special arrangement which I had pre arranged . Gave me a room on a lower floor claimed I requested it. Offered a higher floor but smaller in size, did not like it so I no choice went back to the initial room. Offered to change the next day but I rejected as too lazy to shift already. The gym was great