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Somerset Grand Hanoi Serviced Residences

No 49, Hai Ba Trung Street, Hoan Kiem District, Hoan Kiem District - Opera House, Hanoi, Vietnam (Show on map)

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Area: Hoan Kiem District - Opera House Number of Rooms: 185
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

based on
716 reviews

Value for Money
8.4
Location
8.6
Staff Performance
8.7
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.5
Food/Dining
7.6
All reviews (716)
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Le H. Business travelers Vietnam, September 23, 2012
Hotel is centre.Room size is quite good and spaces

Right in Center of Hanoi and the room size is good and convenience
7.3
Sylvain L. Solo travelers France, September 21, 2012
nice little hotel in city center

hotel is very clean, good equipment including a pc in the room
7
i was quite surprise to find a pc in my room, for such a small and cheap hotel. the room is small but clean and nice, good location nearby city center.
Hotel Feature Tip: I was quite surprise to find a PC in my room
Tu H. Business travelers Vietnam, September 19, 2012
Spacious apartment

Great food and nice staff
6.7
this time i am quite disappointed with the room. the room they put me in on 5th floor was very smelly when i walked in. it is some kind of duck like smell, i guess from the pillows. and the toilet was extremely noise whenever i used it. i really think they should consider fixing the smell problem since it's been like that for a long time. apart from that, as usual, i still enjoy the good food and friendly service.
Sadish R. Business travelers Malaysia, September 19, 2012
Great location with size able service apartment

Space and large rooms with full kitchen
7.7
It is always a comfortable stay at the hotel. The rooms is spacious and there is a living area to have company to be entertained. Location of the hotel is within main district of Hanoi.
Vijay P. Business travelers Singapore, September 14, 2012
Great place to stay

Home away from Home
6.7
This is truly a home away from away. Good resturants around the vicinity.
Dipti R. Families with young children Australia, September 12, 2012
Absolutely comfortable and nicely located

location, clean, just like home feeling, breakky, facilities
9.3
We stayed there with two families in a two bedroom apartment. Apartment was very spacious and was just felt like home. We stayed in Hanoi for three nights and had a toddler with us. The hotel staff were pretty professional but the reception staff sometimes came across a little snobby。 Nevertheless, very helpful。 The place has got a shopping centre attached to the building。  The only suggestion Iwould like to make for hotel is to include all coffees in their breakky. It isn't nice to make customers pay for proper barista coffee. Kedar www。kedR。com。au
Sightseeing/Attractions Tip: The old quarter is only 5 minutes walk from this place。 The best time to visit is before 6 am。 Go for a walk and walk around the lake。 You will see the real side of Hanoi。 Kedar www。kedR。com。au
Le H. Business travelers Vietnam, September 12, 2012
Right in Center of Hanoi, in the shopping area.

Right in Center of Hanoi and the room size is good and convenience, clos to the shopping area
7
Hongyi W. Couples China, September 9, 2012
Great residence with homely feeling

Good Location, convenient facilities
9
Had a short but great stay with Somerset Grand Hanoi. Upgraded to Double Bedroom, big rooms with great facilities. Staff are friendly and helpful. Returned after a short trip to Halong Bay and Somerset reserved the same room for us. Small thing but very warm service. Location was great, walking distance to the lake and old quarters. Good dining choices near by as well. The supermarket downstairs is a great plus.
Hongyi W. Couples China, September 7, 2012
Great hotel and homely service

Great location, good facilities, homely services
9
Had a short but great stay with Somerset Grand Hanoi. Upgraded to Double Bedroom, big rooms with great facilities. Staff are friendly and helpful. Returned after a short trip to Halong Bay and Somerset reserved the same room for us. Small thing but very warm service. Location was great, walking distance to the lake and old quarters. Good dining choices near by as well. The supermarket downstairs is a great plus.
Restaurant Tip: Do not miss Quan An Ngon and La Badiane, which are only 5 mins walk away.
David A. Business travelers Australia, August 30, 2012
Newly refurbished, with big quiet rooms

Big apartment-sized rooms
8.3
I have stayed at Somerset Grand Hanoi (known as "Hanoi Towers" to locals) on a number of occasions over the last 5 years. It has recently been refurbished. The rooms are 'apartments', and so very comfortable for long-term stays. Because they are big, they are also very quiet. There is an excellent gym, and a huge old-fashioned proper swimming pool!

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Customer Reviews - Somerset Grand Hanoi Serviced Residences, Hanoi

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