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Somerset Grand Hanoi Serviced Residences

No 49, Hai Ba Trung Street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam

Recent customer reviews

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Excellent

8.4

based on 984 reviews

654 reviews in English

Value for Money
8.5
Location
8.6
Staff Performance
8.6
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.6
Food/Dining
7.6
All reviews (984)
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Sunthorn S. Groups Thailand, August 18, 2013
Great room, good location

Room, location, wifi
10
We stayed in a 2 bedroom suites for 4 people, it was very spacious. Very big living room. I think even 6 people can sleep in this room very comfortably. Location is unbeatable. 10 minutes walk to the lake and Old Quarter. Quiet and calm at night. Supermarket, restaurant, and a coffee store right behind the building. Services from the staff was exceptional. I highly recommend this serviced apartment for your stay in Hanoi. No difference than a 4 star hotel.
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Ralph C. Business travelers Australia, August 15, 2013
Efficient and Comfortable

Room size, facilities, efficiency
8
Enjoyable and efficient. Good atmosphere. Handy to shops and business centre.
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Suwardi B. Solo travelers Indonesia, August 12, 2013
Im really delighted with my stay

Large room,friendly staff,centrally located
9.3
Its really a nice serviced apartment. The internet connection is fast. Room is large too. Its clean as well and not forgetiing the friendly staff there
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Tony T. Families with older children Indonesia, August 6, 2013
Large room,friendly staff and clean room

friendly staff, spacious room, great location
7.7
My stay was amazing,, the receptionist was helpfull and friendly, the room is spacious with kitchen and washing machine. Somerset need to upgrade the breakfast buffet food quality.
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Kevin B. Families with young children Australia, August 6, 2013
Travelling with a baby made as easy as possible

Clean, spacious, safe pools, breakfast ,
9.7
It was an enjoyable oasis when in a busy city like Hanoi, you can return to your room and know that you can recharge your batteries in a safe and secure environment for you and your family; If you wish to stay in house for a day you can with the high quality menu at prices that are reasonable and the entertainment facilities are enough to keep all family members from getting bored too quickly.
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Nicholas B. Couples United States of America, August 3, 2013
Large room with nice view

View, large room, friendly staff
9.3
I was amazed at the size of the room and the great view. It had a kitchen, dinning table, bedroom and living room area. Two tv's and three AC units. The only downside was the noise from the traffic. I was a bit surprised I could hear it being so high up.
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Lewis L. Couples Singapore, July 29, 2013
It's more an apartment than a hotel

Room size, high-floor, good breakfast selection
6.3
Consider this an executive apartment than a hotel. There is not much "personal touch" here: cost-saving methods can be seem everywhere: from small bathrooms, no provision of bottled shampoo / lotion / shower gel (rather in a all-in-one squeeze bottle attached onto the wall), no central air-conditioning in rooms, etc. There is a washing machine in the kitchen - you wash your own clothes with a low grade washing powder provided on a daily basis. Kitchen comes with utensils but there is no cooking equipment so you can only prepare salads. And for the price paid - not really worth it. Unless this is paid by your company or you really want to stay in this overpriced apartment, consider booking 2 double rooms in some 4/5 star hotels instead.
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Sam M. Families with young children Australia, July 21, 2013
Great location, great size room

room size, location, affordability
9.7
We loved the location, very easy to access to major attractions. Great sized 2 bedroom apartment.
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Courtney N. Groups United States of America, July 18, 2013
Pit stop while traveling through Veitnam

Comfy beds, Big bathroom
8.3
Nice Hotel to grab some sleep between the train and plane version of our journey. For sure I will stay when I go back very nice rooms and very nice staff.
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Sam M. Families with young children Australia, July 16, 2013
Location, Apartment size, value

Value, location, size
9.7
Great family stay in large 2 bedroom apartment. Very nice to have the extra space for 2 young children. The hotel is in a very easy location with taxi's directly out the front. Great restaurants nearby as well as hotel having basic kids menu. Lovely park close as well - we took their scooters and they loved riding around. The hotel gym and swimming pool were also very nice and clean. We would definitely stay here again if traveling to Hanoi with kids again.
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