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Somerset Grand Hanoi Serviced Residences

No 49, Hai Ba Trung Street, Hoan Kiem District, Hoan Kiem District - Opera House, Hanoi, Vietnam (Show on map)

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Area: Hoan Kiem District - Opera House Number of Rooms: 185
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

based on
687 reviews

Value for Money
8.4
Location
8.6
Staff Performance
8.7
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.5
Food/Dining
7.6
All reviews (687)
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Brendan L. Couples Ireland, July 4, 2012
Good location, very fast and free WiFi

Good location, very fast and free WiFi
7.7
Good size apartment. Good location, very fast and free WiFi
Brendan L. Couples Ireland, July 2, 2012
Great location; blazing WiFi

Location, size of rooms, WiFi is v fast and free
7.3
Good value; WiFi in room is free and is over 20Mbps. Breakfast in Jaspas is fine, but otherwise better food elsewhere
François B. Families with young children France, July 1, 2012
Very very good hotel

Clean hotel, staff, pool, location
8.7
You should stay there if you want the best standards. Quite Expensive though...
Christine R. Families with older children Australia, June 30, 2012
Great apartment. Very helpful staff

Restaurant breakfast and staff nice
9
Reception very good. Stored luggage and let us come back to use shower room after Halong Bay. Excellent supermarket in building and close to women's museum and good restaurants.
Brendan L. Couples Ireland, June 28, 2012
Great location

Location, good size rooms, fast Wifi
8.3
Checked in late and as apts were full, we're upgraded to a 2 bed suite. Good breakfast in Japas. Supermarket on ground floor. Close to most places.
Do L. Families with young children United States of America, June 21, 2012
Lovely hotel but bad service

Clean and big room
7.3
We are staying this hotel for 2 nights. Food are good and have different style western and local. Prices are little bit high. Room service is not good, they did not provide enough towels. When we checked out, they told us to pay for missing towels, somehow room service mistaken to record then when they clean the room, but we spoke to manager and this problem is resolved. We don't like this hotel due to room service is not good. They should improve it.
Hotel Feature Tip: You should cheked with them everyday after room cleaning, make sure they reported to reception correctly. You should go through inventory list, and let them know missing item that they listed on the list before check out. otherwise you will pay for it.
Do L. Families with young children United States of America, June 21, 2012
Great Service with a smile

big room and good location
8.3
I love this hotel, staff very friendly and helpful. The room is big and clean. Its location is good and close to center. You can walk to Hoan Kiem lake.
Kay G. Families with older children Malaysia, June 18, 2012
Very nice apartment and great facilities

Very central and not far from shops
10
Location is close to all shops and nearby restuarants. Very friendly staff.
Sightseeing/Attractions Tip: The visit to Tam coc and Halong bay was really good. Be careful with the photographers who would lined the water edge at Tam Coc (Halong Bay on Land). They would try their best to sell the photos that they have taken of you.
Yong C. Couples Australia, June 17, 2012
Great location

Great location, very large rooms, great bar and restaurant
9.7
This is the 3rd time I have stayed in Somerset Grand Hanoi. It is in my view the best palce to stay in Hanoi, for business or pleasure. The Jaspas bar and restauant is exellent. There is a convenient supermarket downstairs.
Binh N. Solo travelers Sweden, June 16, 2012
great place to stay and relax.

Excellent standard, convenient to city centre and other attractions.
10
I enjoyed the three days at this hotel. Comfortable, spacious rooms. excellent facilities, including free WiFi in room. Food is good and staff are friendly and helpful always with a smile.
Sightseeing/Attractions Tip: convenient place to everything in the city

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Customer Reviews - Somerset Grand Hanoi Serviced Residences, Hanoi

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