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Somerset Grand Hanoi Serviced Residences

No 49, Hai Ba Trung Street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam

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Excellent

8.4

based on
942 reviews

634 reviews in English

Value for Money
8.5
Location
8.6
Staff Performance
8.7
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.6
Food/Dining
7.6
All reviews (942)
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Diven C. Groups Singapore, April 14, 2013
Great stay with large room

Large room, decent facilities and large spread of breakfast
7.7
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Edward D. Business travelers Australia, April 13, 2013
Very comforatble and relaxing

Valur for money, location and size of rooms
8.7
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Diven C. Groups Singapore, April 12, 2013
Room is well equipped. pleasant stay.

Attentive staffs, large room, centrally located
8.3
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Chris A. Couples Australia, April 11, 2013
great facilities in a serviced apartment

separate lounge area, close to main tourist area, had a washing machine & dryer
9
very relaxed. Good breakfast, DVD player in lounge romme
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Melissa J. Couples Philippines, April 11, 2013
Commendable stay, offers real vale for money.

First rate amenities, great room and furnishings. Really convenient to major sites.
9.7
Had a very comfortable stay. The staff were very welcoming and friendly, and service was efficient. Exactly what we expected from a Somerset residence.
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Haibo Z. Business travelers China, April 10, 2013
luxury hotel with a good location

location, nice staff and comfort
9.3
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Haibo Z. Business travelers China, April 6, 2013
Luxury hotel with a good location

location, nice staff and comfort
9
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David G. Families with young children United Kingdom, April 6, 2013
NICE STAY

SIZE OF ROOM, INTERNET, LOCATION
9
we had a nice two night stay here. The room was very big and comfortable for our family. Receptionist was helpful and gave us an extended checkout to 1pm for no extra charge.
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Edward D. Business travelers Australia, April 6, 2013
Good home away from home for longer stay business

Location, room size and value for money
9
Excellent, there were no problems and the staff were friendly and attentive
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Siu W. Families with older children Hong Kong, April 1, 2013
chose it for the 2 bedroom 2 bathroom

good location. helpful staff. clean room
8.3
Were looking for 2 bedroom 2 bathroom. The room is spacious. The staff are supportive. Some online comments saying the place lacks character and I fully agree. The restaurant is operated by another company and is inflexible in policy. We’re a family of four staying three nights and with the early booking they offer us free breakfast for 2 ppl for 3 morning. They insist they couldn’t make the offer as a 4 ppl offer. Even using the offer for 4 ppl in one morning seems to be a difficult question. We requested twin beds instead of double beds and they forgot to make such arrangement after our return from Halong Bay. They however agree to re-arrange though. The staff do try to be helpful and they went to get the water puppet tickets for us since we asked for assistant over email given the theatre house didn’t pick up the phone nor their email address was working. Woke up by the car horns but it probably would be the same in the entire Hanoi. Anyway great location. Clean room. Overall happy with the stay.
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