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Somerset Grand Hanoi Serviced Residences

No 49, Hai Ba Trung Street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam

Recent customer reviews

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Excellent

8.4

based on 990 reviews

658 reviews in English

Value for Money
8.5
Location
8.6
Staff Performance
8.6
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.6
Food/Dining
7.6
All reviews (990)
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Nicholas T. Families with young children Australia, January 22, 2016
Great choice for families
6.3
This hotel gets just about everything right for families doing tourism activities in Hanoi. Convenient location, within walking distance of many sites and good food. Our room was a real apartment with kitchen, laundry and plenty of room. A mini supermarket, good coffee shop and ANZ ATM in the same building were added bonuses. Tour desk was outstanding. The big downsides for us were the pools aren't heated so may as well not be there in January (a major issue travelling with kids). And the lifts/elevators are so slow you could tear your hair out. They should be replaced immediately.
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Carsten S. Business travelers Germany, January 20, 2016
always nice to stay here
5.3
spacious rooms, ideal for families.
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Carsten S. Business travelers Germany, January 20, 2016
spacious rooms, ideal for families.
5.3
spacious rooms, ideal for families.
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Minh T. Families with older children Vietnam, January 17, 2016
Simple but perfect overall

Room, Money Value, Staff
9.7
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Yeonjae O. Families with young children South Korea, January 17, 2016
great location and helpful staff

location, staff, reasonable price
10
good location, it takes just 10 mins to hoan kiem lake by walk. very helpful staff, they can speak english well. they helped us to book water puppet show and call a cab.
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Karen B. Families with older children Australia, January 15, 2016
January 2016

Manager was very attuned to our needs
9
The manager Freddie was very considerate about our needs and was gracious in accommodating us.
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Wen C. Business travelers Taiwan, January 15, 2016
Location is good

location, big room, nice staff
3.3
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Artem R. Families with young children Russia, January 12, 2016
Renovation needed strongly

Big, obsolete, well located
8.7
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Cheryl T. Families with older children Singapore, January 5, 2016
Great place to stay

Location, breakfast, room size
10
Great place to stay! Room was value for money :)
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Priscilla C. Families with older children Singapore, January 4, 2016
Good service apartment

Big rooms
8
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