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Somerset Grand Hanoi Serviced Residences

No 49, Hai Ba Trung Street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam (Show on map)

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Area: Hoan Kiem District Number of Rooms: 185

Recent customer reviews

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Fantastic

8.4

from 827 reviews

Value for Money
8.4
Location
8.6
Staff Performance
8.7
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.6
Food/Dining
7.6
All reviews (827)
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Anthony B. Couples Australia, November 5, 2012
Great accommodation, spacious and clean

Large apartment in a good location
8.7
Good amenities, friendly and efficient service, would definitely stay here again.
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Takahashi T. Solo travelers Japan, November 4, 2012
Room and Service Quality

Nice Location
6
i have been a frequent staying guest over the last two years. it is my regret to notice some changes at somerset grand hanoi. entrance area is now smaller than before and tight room layout for room renovation. i also notice bath room supplies are different now. i do not comfortable with body and hair purpose shampoo. i brought mine last time. temporary located restaurant is not well constructed. floor material looks cheap and does not clean. some restaurant staff are not friendly, women manager look person and a young woman. restaurant breakfast menu is basicaly unchanged over the last two years. now higher room price offered, i would like to see more changes of service for the better.
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Phuc N. Business travelers Vietnam, November 4, 2012
Great location but old room

Great location
6
The location is just great, walking distance to Old Quarter area. Only the facilities are old. Bathroom has only tub and it's kind of dangerous to climb in and out.
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Alexandra S. Families with older children Australia, November 1, 2012
Great room, very good location

Size of 2 bedroom apartment
9
Restaurant was being renovated, but the substitute breakfast room was satisfactory
Sightseeing/Attractions Tip: Must check out the Water Puppet Theatre
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Daniel E. Business travelers Spain, October 26, 2012
Idela for a long stay

Tooms are big so is the pool and gym
6.3
It's not really a hotel but a block of serviced apppartments. You'll feel as confortable as in a hotel though, or even more as the rooms are much bigger. You can feel that's not a hotel in some of the services but it's mich more confortable tha a hotel in someother. Room service is acceptable not being a real hotel. The hotel facilities are amazing, ther's even a tennis court. The lcoations is good for business and tourisim.
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David G. Couples Australia, October 24, 2012
Magnificent rooms and facilities

Great rooms, central location
9.7
Spacious quality rooms located walking distance from train station, shops and lake district. Excellent facilities and staff were unbelievably helpful.
Sightseeing/Attractions Tip: Food on Foot Tour - ask for
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Kenneth H. Business travelers Denmark, October 23, 2012
Nice apartment hotel with a great location

Location
6.7
Nice apartment hotel with a great location
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Gary M. Families with young children United Kingdom, October 20, 2012
Very comfortable hotel with helpful staff

Spacious apartment for family of three
8.7
our second stay at the residences so we knew what to expect and it did not disappoint. all staff we encountered were friendly and helpful and the rooms were clean and well kept, more than meeting our needs and expectations. restaurant under renovation at present so we chose not to eat in their temporary facilities in the evenings, although breakfasts were a little disappointing with respect to quality of food. hotel location is good - taxi's readily available for transfers, and there is a supermarket in the same building which is very handy when you have a serviced apartment.
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Deborah N. Couples Australia, October 16, 2012
Coean, quiet aprtments. Friendly staff

Loved having a washing machine!!
8.7
The apartments are in a good location, waliking distance to many attractions. However, be careful of catching a taxi from the A/P...we had a driver that took us around the world, even though it was agreed price before we got in. Took nearly an hour to get there and only 35 mins on the return trip.
Hotel Feature Tip: Pretty ok gym, if you feel the need for a workout.
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Philip S. Business travelers Australia, October 12, 2012
great location and apartments

big, comfortable rooms
9
Well located apartment building close to old city and business areas. Apartments have been recently refurbished and well equipped with washing machines etc. Has a good gym and emnormous swimming pool. shopping arcade is useful - espcially the convenience store. aparment has two TVs and DVD player etc. Complimentary internet is high speed and works well.
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Customer Reviews - Somerset Grand Hanoi Serviced Residences, Hanoi

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