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2015
Excellent 8.4
Based on 1025 reviews

Recent customer comments

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Excellent



based on 1025 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.4
  • Location 8.6
  • Room Comfort/Standard 8.6
  • Service 8.7
  • Value for Money 8.5
  • Food/Dining 7.6

Le D.
Vietnam
May 20, 2013
Hotel is centre.Room size is quite good and spaces
Right in Center of Hanoi and the room size is good and convenience

Denise C.
Singapore
May 04, 2013
Value for money
Good location, attentive staff, clean rooms

Denise C.
Singapore
May 04, 2013
Value for money
Location, cleanliness, attentive staff

KWAK S.
South Korea
May 02, 2013
nice hotel for family or long-term stay
big size room, location, super market on the first floor.
Stayed 5 nights, and good to stay with my colleague. Supermarket and cafe is on the first floor, and kitchen is in a room. The hotel is not close to Hoan Kiem Lake but not far (10 minutes on foot).

Wai S.
Hong Kong
May 02, 2013
Good
Staff are very friendly and helpful.

Phiangphor N.
Thailand
May 02, 2013
Good hotel, clean
Good location, nice room, nice hotel
I went to Hanoi for meeting with customer and stay in this hotel. This hotel is good location and nice room, clean and big room.

James E.
United States
May 01, 2013
Nice apartment hotel, good breakfast, good service
clean, good restaurant, fast check in/out
Fantastic apartment hotel in central location, room amenities including laundry and entertainment system, with very good restaurant.

Edward D.
Australia
April 29, 2013
Relaxing home from home for business travelers
Good location, friendly staff and value for money

Siu L.
Hong Kong
April 25, 2013
chose it for the 2 bedroom 2 bathroom
good location. helpful staff. clean room
Were looking for 2 bedroom 2 bathroom. The room is spacious. The staff are supportive. Some online comments saying the place lacks character and I fully agree. The restaurant is operated by another company and is inflexible in policy. We’re a family of four staying three nights and with the early booking they offer us free breakfast for 2 ppl for 3 morning. They insist they couldn’t make the offer as a 4 ppl offer. Even using the offer for 4 ppl in one morning seems to be a difficult question. We requested twin beds instead of double beds and they forgot to make such arrangement after our return from Halong Bay. They however agree to re-arrange though. The staff do try to be helpful and they went to get the water puppet tickets for us since we asked for assistant over email given the theatre house didn’t pick up the phone nor their email address was working. Woke up by the car horns but it probably would be the same in the entire Hanoi. Anyway great location. Clean room. Overall happy with the stay.

Siu L.
Hong Kong
April 25, 2013
chose it for the 2 bed 2 bathrooms
good location. clean room. helpful staff.
Were looking for 2 bedroom 2 bathroom. The room is spacious. The staff are supportive. Some online comments saying the place lacks character and I fully agree. The restaurant is operated by another company and is inflexible in policy. We’re a family of four staying three nights and with the early booking they offer us free breakfast for 2 ppl for 3 morning. They insist they couldn’t make the offer as a 4 ppl offer. Even using the offer for 4 ppl in one morning seems to be a difficult question. We requested twin beds instead of double beds and they forgot to make such arrangement after our return from Halong Bay. They however agree to re-arrange though. The staff do try to be helpful and they went to get the water puppet tickets for us since we asked for assistant over email given the theatre house didn’t pick up the phone nor their email address was working. Woke up by the car horns but it probably would be the same in the entire Hanoi. Anyway great location. Clean room. Overall happy with the stay.