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Somerset Grand Hanoi Serviced Residences

No 49, Hai Ba Trung Street, Hoan Kiem District, Hoan Kiem District - Opera House, Hanoi, Vietnam (Show on map)

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Area: Hoan Kiem District - Opera House Number of Rooms: 185
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

based on
666 reviews

Value for Money
8.4
Location
8.6
Staff Performance
8.7
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.5
Food/Dining
7.5
All reviews (666)
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Mr.Michael P. Business travelers United Kingdom, March 27, 2012
Great location, easy for westerners

location and privacy
8.3
This is a great location and the suites are big - two bedroom, kitchen, two bathroom. Offers pretty much all the services of a hotel but the privacy of your own home. If you want bells and whistles service this probably isn't for you but comfortable home from home especially for the frequent traveller or families i would say this is a great option
Brenda M. Couples Australia, March 24, 2012
fantastic apartments with great staff

The staff were very helpful executive apartments lovely.
9
There were 6 adults in our party, 4 stayed in a 2 bedroom executive apartment and 2 stayed in another 2 bedroom although had booked a 1 bedroom but got upgraded to the 2 bedroom. The executive apartments were lovely. We were able to leave our main luggage at hotel while we did an overnight trip to Sapa and again to Halong Bay. Staff could not have been more helpful and there was a lovely little restaurant and supermarket in the same building. Easy to get to old quarter and main part of Hanoi. Great place to sty while in Hanoi.
Sightseeing/Attractions Tip: Overnight trip to Halong Bay a must it was just beautiful.
Brenda M. Couples Australia, March 24, 2012
Fantastic apartments

Very friendly staff.
9.3
fantastic stay. executive apartments were just lovely. staff extremely friendly and helpful. able to store extra luggage while on side trips to sapa and halong bay. nice little restaurant and supermarket on site.
Sightseeing/Attractions Tip: Halong Bay overnight trip and stay on nice junk boat was lovely. Sapa interesting.
Lily B. Solo travelers New Zealand, March 23, 2012
Great hotel, okay location

Huge room, facilities - washer, kitchen, drier
8.3
thought this was an excellent hotel. the rooms are actually apartments with a separate laundry, kitchen, lounge and bedrooms and were enormous. very clean and modern. the facilities inside the rooms were great, especially for those on longer trips…nothing like having your own washing machine and drier to save money on expensive hotel laundry or wandering the streets looking for a laundromat. one of the downsides was its location but still only a 5 minute taxi ride. another downside was the hotel restaurant which was average but adequate as it is slightly on the outskirts of downtown there are not a lot of other western options in the vicinity that i could see. excellent value for money for a hotel of this calibre.
Diem L. Couples Vietnam, March 20, 2012
nice apartment hotel

city centre
8.7
Nice place. Comfortable spacy room. Nice service. We enjoyed our time there very much
Sightseeing/Attractions Tip: walking distance to the lake
Yang L. Business travelers China, March 18, 2012
Lovely staffs

Swimming pool
9.7
Front desk staffs are good. They protected customers' interest from taxi driver who ask customers taxi fare 50% higher
Shopping Tip: Shopping mall in ground floor of hotel seems has everything I need, from cotten swab to wine of chateau. Turns out not necessary going out for shopping any more.
Myung S. Business travelers South Korea, March 17, 2012
good location near by market street

good for family travel
5.3
Nice quiet area even it was close to the market street, good for big family travel 4-5 people.
Hwee H. Solo travelers Singapore, March 15, 2012
Gd location - near the old town (Hoan Kiem Lake)
7.7
15 min walk to the old town for shopping and foods. Bad experience on the last day when the hotel (front desk) told me they arranged the airport taxi of 330K Dong. The taxi driver insists to go by taxi meter where the bell boy doesn't speak English to inform the driver, ended up paying 550K Dong to the airport!
Josephine M. Families with older children Singapore, March 15, 2012
Home away from home

Comfortable, very homey
7.7
Great location. Good value for money. Ideal for families wanting to keep together in one room. It has fully-equipped kitchen, washing machine and dryer and free WIFI among others. Will definitely look for other Somerset residences when visiting other countries.
Takamasa M. Business travelers Japan, March 9, 2012
good room

Room is very big
6
In Vietnam, you do not expect staff's hospitality so much. Hence, it may be good choice for you yourself to do your own business, staying service apartment

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Customer Reviews - Somerset Grand Hanoi Serviced Residences, Hanoi

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