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Somerset Grand Hanoi Serviced Residences

No 49, Hai Ba Trung Street, Hoan Kiem District, Hoan Kiem District - Opera House, Hanoi, Vietnam (Show on map)

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Area: Hoan Kiem District - Opera House Number of Rooms: 185
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

based on
653 reviews

Value for Money
8.4
Location
8.6
Staff Performance
8.7
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.5
Food/Dining
7.5
All reviews (653)
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Hwee H. Solo travelers Singapore, March 15, 2012
Gd location - near the old town (Hoan Kiem Lake)
7.7
15 min walk to the old town for shopping and foods. Bad experience on the last day when the hotel (front desk) told me they arranged the airport taxi of 330K Dong. The taxi driver insists to go by taxi meter where the bell boy doesn't speak English to inform the driver, ended up paying 550K Dong to the airport!
Josephine M. Families with older children Singapore, March 15, 2012
Home away from home

Comfortable, very homey
7.7
Great location. Good value for money. Ideal for families wanting to keep together in one room. It has fully-equipped kitchen, washing machine and dryer and free WIFI among others. Will definitely look for other Somerset residences when visiting other countries.
Takamasa M. Business travelers Japan, March 9, 2012
good room

Room is very big
6
In Vietnam, you do not expect staff's hospitality so much. Hence, it may be good choice for you yourself to do your own business, staying service apartment
Gerald Y. Business travelers New Zealand, February 29, 2012
Great Hotel in handy location

Location, Nice Rooms Sizes, Clean, Fantastic Restaurant on 4th Floor, Free Wifi
9.7
Was very happy to be upgraded to a larger room, however as a business traveller the best asset of this Hotel is the free wifi in the room. Why? There is no overpriced charge for a substandard service at this Hotel. Free super fast internet that actually allows you to do your work.
Hotel Feature Tip: The 2 bedrooms is a fantastic room for families with young children. It has all the amenities including kitchen and laundry area
Alex A. Business travelers Singapore, February 28, 2012
So-so only

Newly renovated
6.7
Clean & new. Limited toiletries. They only give out shampoo, bath gel & lotion, and upon arrival only. No refills! No hair dryer. Staff are not as helpful or friendly as the ones in the other hotels I have stayed in in Vietnam. Limited eateries around but has a supermarket on the ground floor.
Lynn N. Groups Australia, February 25, 2012
Nice hotel, good location, spacious room

Clean, Good friendly staff.
8.3
We stayed 2 nights with this residence apartments. Friendly courtesy staff, central location. Will definitely stay again.
Leonard T. Business travelers Singapore, February 25, 2012
Great Hotel

apartment type
7.7
Very good stay, except the food variety is quite fixed.
John M. Business travelers Australia, February 24, 2012
Perfect for business.

Good kitchen, big rooms, quite modern.
8
If you are in Hanoi for a few days/weeks this is very good. Supermarket on ground floor, not bad. Jaspars bar on 4th floor good expat bar with very good food and service.
John M. Business travelers Australia, February 17, 2012
Great facilities and very well presented room.

Brilliant working facilities in the room. Well equiped with very good bathroom.
8
Location good. Doorman a great help with taxis and getting to locations around town. Front desk staff not very friendly though, that was the only negative.
Tu H. Business travelers Vietnam, February 16, 2012
Good for business traveler and family

Perfect room for work, good internet, nice food and drinks
7.3
i have found this hotel a great place to stay if you want to spend time working in your room. it has good internet connection, a big round glass table, nice lightening and enough space for other people to join you as discussion. you can always order some good pasta, pizza or even some beers from jaspas at a reasonable price. besides, dvd players, full equipement for kitchen also make it possible to accomodate a family.

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Customer Reviews - Somerset Grand Hanoi Serviced Residences, Hanoi

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