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2015
Excellent 8.4
Based on 1017 reviews

Recent customer comments

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Excellent



based on 1017 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.4
  • Location 8.6
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 8.5
  • Food/Dining 7.6

Wai S.
Hong Kong
May 02, 2013
Good
Staff are very friendly and helpful.

Phiangphor N.
Thailand
May 02, 2013
Good hotel, clean
Good location, nice room, nice hotel
I went to Hanoi for meeting with customer and stay in this hotel. This hotel is good location and nice room, clean and big room.

James E.
United States
May 01, 2013
Nice apartment hotel, good breakfast, good service
clean, good restaurant, fast check in/out
Fantastic apartment hotel in central location, room amenities including laundry and entertainment system, with very good restaurant.

Edward D.
Australia
April 29, 2013
Relaxing home from home for business travelers
Good location, friendly staff and value for money

Siu L.
Hong Kong
April 25, 2013
chose it for the 2 bedroom 2 bathroom
good location. helpful staff. clean room
Were looking for 2 bedroom 2 bathroom. The room is spacious. The staff are supportive. Some online comments saying the place lacks character and I fully agree. The restaurant is operated by another company and is inflexible in policy. We’re a family of four staying three nights and with the early booking they offer us free breakfast for 2 ppl for 3 morning. They insist they couldn’t make the offer as a 4 ppl offer. Even using the offer for 4 ppl in one morning seems to be a difficult question. We requested twin beds instead of double beds and they forgot to make such arrangement after our return from Halong Bay. They however agree to re-arrange though. The staff do try to be helpful and they went to get the water puppet tickets for us since we asked for assistant over email given the theatre house didn’t pick up the phone nor their email address was working. Woke up by the car horns but it probably would be the same in the entire Hanoi. Anyway great location. Clean room. Overall happy with the stay.

Siu L.
Hong Kong
April 25, 2013
chose it for the 2 bed 2 bathrooms
good location. clean room. helpful staff.
Were looking for 2 bedroom 2 bathroom. The room is spacious. The staff are supportive. Some online comments saying the place lacks character and I fully agree. The restaurant is operated by another company and is inflexible in policy. We’re a family of four staying three nights and with the early booking they offer us free breakfast for 2 ppl for 3 morning. They insist they couldn’t make the offer as a 4 ppl offer. Even using the offer for 4 ppl in one morning seems to be a difficult question. We requested twin beds instead of double beds and they forgot to make such arrangement after our return from Halong Bay. They however agree to re-arrange though. The staff do try to be helpful and they went to get the water puppet tickets for us since we asked for assistant over email given the theatre house didn’t pick up the phone nor their email address was working. Woke up by the car horns but it probably would be the same in the entire Hanoi. Anyway great location. Clean room. Overall happy with the stay.

Michael P.
Australia
April 25, 2013
Good
Location concierge Frend
We had a great stay right in the heart of town,great resturant all around you busy place to be in.

Haibo Z.
China
April 23, 2013
luxury hotel with good location
location, comfort and nice staff

Haibo Z.
China
April 23, 2013
luxury hotel with good location
location, comfort, nice staff

Greg P.
United States
April 23, 2013
Decent Value, but in need of a Renovation
Price, Reception Staff, Grocery Store Downstairs
We were a bit underwhelmed by the 2br apartment we stayed in. The bathrooms and kitchen were quite dated, and the furniture in the living area was uncomfortable. For a room that is meant to sleep 4, why did they install a small 2 person sofa? Breakfast was ok, but staff were a bit slow to bring around coffee or anything else we needed. For what we paid, we were generally still happy with the experience.