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Somerset Grand Hanoi Serviced Residences

No 49, Hai Ba Trung Street, Hoan Kiem District, Hoan Kiem District - Opera House, Hanoi, Vietnam (Show on map)

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Area: Hoan Kiem District - Opera House Number of Rooms: 185
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

based on
643 reviews

Value for Money
8.4
Location
8.6
Staff Performance
8.7
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.4
Food/Dining
7.5
All reviews (643)
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Peter J. Couples United Kingdom, February 5, 2014
Comfortable Surroundings

Comfortable, friendly central location
8
Very comfortable and familiar surroundings. have stayed before and will stay again.
So T. Families with older children Hong Kong, February 2, 2014
It is a nice apartment to stay,staff are nice

good location, staff are nice, and good food, clean
8.7
Jace T. Families with young children Malaysia, February 1, 2014
bad bad bad

nothing good about this hotel accept for central located
4.7
very terible stay. had bitten by bed bugs.. bad reception service. bad bad bad air conditioning isn't working
Jeong J. Couples South Korea, January 17, 2014
Enjoyed stay. Will return again.

Food, location,price
10
Enjoyed stay. Will return again.
Yi P. Groups Hong Kong, December 29, 2013
nice hotel with friendly staff.

comfortable, large enough for family/group, good location
9
Wedha S. Families with young children Indonesia, December 29, 2013
A nice apartment

Easy transport, Spacious units, Great staff
9.3
The apartment is overall nice. The staff were great and helpful. You might want to request for a unit that doesn't face the main road though since noise are very loud from car horn and the busy street. There is a supermarket connecting to the hotel. Taxi is easy to get. Everything else is perfect.
Wedha S. Families with young children Indonesia, December 27, 2013
A great apartment

great staff, easy transport, spacious rooms
9.3
The hotel is great overall. The staff were very friendly and helpful. The rooms were great, just make sure you request a room not facing the main street because the noise from car horns will wake you up. There is a supermarket and a small shopping center connected to the hotel. Taxi is easy to get from the hotel. I would recommend your stay here.
Andrew C. Families with young children United States of America, December 27, 2013
Great location & price

location, price, breakfast buffet
9
We were very pleased with this hotel & next time we go to Hanoi, we will stay here again. The rooms were nice, well-decorated, and large. We have 3 kids & a 2-bedroom suite was the perfect size. The kitchen was well-equipped and even had a washer/dryer, which is so helpful on a long trip away from home with kids. The room service was affordable (we ordered in twice). The breakfast buffet was great with an omelet bar, fresh fruit, breads, coffee, etc. The hotel is within walking distance to the old quarter and on the property of the "Hanoi Hilton" which means you can visit the old prison by walking around the corner to the right. There is also a small grocery store downstairs to the left of the lobby where you can cheap alcohol and snack food for day trips.
Avin P. Groups Indonesia, December 26, 2013
Relaxing vacation

good location, attentive staff, reasonable rates
8.7
Yeo C. Families with young children Singapore, December 25, 2013
Near to old quaters

Front office staff was helpful in giving directions and advice
7.7
Generally satisfied but they forgot about my special arrangement which I had pre arranged . Gave me a room on a lower floor claimed I requested it. Offered a higher floor but smaller in size, did not like it so I no choice went back to the initial room. Offered to change the next day but I rejected as too lazy to shift already. The gym was great

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Customer Reviews - Somerset Grand Hanoi Serviced Residences, Hanoi

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