arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

2015
Excellent 8.4
Based on 1031 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 1031 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.4
  • Location 8.6
  • Room Comfort/Standard 8.6
  • Service 8.7
  • Value for Money 8.5
  • Food/Dining 7.6

PHAM B.
Vietnam
January 10, 2016
A decent hotel in the center of Hanoi
Location, service and internet speed
We stayed in this serviced apartment for 3 nights. The location is great, as it is quite near to the Hoan Kiem lake. The staff friendliness and service are excellent. The hotel is a little old, though, and hence it's not a five star to me.

Cheryl T.
Singapore
January 06, 2016
Great place to stay
Location, breakfast, room size
Great place to stay! Room was value for money :)

Louise G.
Australia
January 06, 2016
Travelling with 3 teenagers
Cleanliness location staff
Very pleasant staff could not do enough for us even went to chemist for sick child medication

priscilla C.
Singapore
January 05, 2016
Good service apartment
Big rooms

Stephen L.
United States
January 04, 2016
Enjoyable stay during the entire period
Location.. Warm hostibilies, good service
In general everything was satisfactory , except they put us on the fifth floor which was right next to the tennis court, quite noisy, need to improve guest room cleaning.

Stephen L.
United States
January 03, 2016
Enjoyed my stay
Bedding,staff performance (front desk,house-keeping and restaurant) is outstanding,very polite but sometime they seems like not quite understand what is your request

Lee H.
Singapore
December 29, 2015
Good location,clean and cheap
The hotel have good location and the room is clean and nice
Very comfortable

shaik A.
Lebanon
December 28, 2015
Nice Apartments to stay
Location, service
Nice place to stay . it is walkable from old quartrs without the hustle and bustle of old quarter. Staff are attentive and helpful. But their reservation policies are pretty inflexible. So prepare to pay for any late check out and early check ins even when it's not their peak season.

Luke G.
United Kingdom
December 24, 2015
Great hotel in ideal location
Friendly staff, great location and good ammenities
Our stay at Somerset Grand Hanoi was breif but great, our group all enjoyed our time there. The staff were always smiley and friendly and did everything in their power to make our time in Hanoi perfect. The location was perfect for us; situated just outside the old quarter it was accessible to all the sights whilst being quieter and less hectic than the other side of the Hoan Kiem Lake. The rooms were really lovely, spacious and tastefully decorated, with well equipped kitchen and lounge areas. It was a very comfortable enviroment! And the breakfast was superb! A good choice and quality of both western and Asian foods are offered and the buffer caters to pretty much all tastes. All in all we think that the hotel was value for money and we would definitely recommend it to all travellers, whether business or leisure.

Woon S.
Malaysia
December 21, 2015
Comfortable residence
1)Friendly& helpful staff,2) Convenient location to attraction area 3) Easily available taxi
satifactory