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2015
Excellent 8.4
Based on 1051 reviews

Recent customer comments

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Excellent



based on 1051 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.4
  • Location 8.6
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 8.5
  • Food/Dining 7.6

Carsten S.
Germany
January 29, 2016
always nice to stay here
spacious rooms, ideal for families.

Carsten S.
Germany
January 29, 2016
spacious rooms, ideal for families.
spacious rooms, ideal for families.

Nicholas T.
Australia
January 28, 2016
Great choice for families
This hotel gets just about everything right for families doing tourism activities in Hanoi. Convenient location, within walking distance of many sites and good food. Our room was a real apartment with kitchen, laundry and plenty of room. A mini supermarket, good coffee shop and ANZ ATM in the same building were added bonuses. Tour desk was outstanding. The big downsides for us were the pools aren't heated so may as well not be there in January (a major issue travelling with kids). And the lifts/elevators are so slow you could tear your hair out. They should be replaced immediately.

HoSeok S.
South Korea
January 27, 2016
really good hotel!!!!! it's cool~!
all!!!!!!
sometime i went somerset. really nice hotel~!!

WEN C.
Taiwan
January 25, 2016
Location is good
location, big room, nice staff

Karen B.
Australia
January 23, 2016
January 2016
Manager was very attuned to our needs
The manager Freddie was very considerate about our needs and was gracious in accommodating us.

yeonjae O.
South Korea
January 22, 2016
great location and helpful staff
location, staff, reasonable price
good location, it takes just 10 mins to hoan kiem lake by walk. very helpful staff, they can speak english well. they helped us to book water puppet show and call a cab.

Minh H.
Vietnam
January 19, 2016
Simple but perfect overall
Room, Money Value, Staff

Charisse O.
Philippines
January 19, 2016
Good location, great hospitality, good food
The rooms are clean and big. Friendly staff

Artem R.
Russia
January 16, 2016
Renovation needed strongly
Big, obsolete, well located