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Excellent 8.4
Based on 1013 reviews

Recent customer comments

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based on 1013 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.4
  • Location 8.6
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 8.5
  • Food/Dining 7.6

9.7 Rozella W.
December 06, 2015
Great stay, friendly and helpful staff
Staff, Comfy rooms and variety of food
We are a big family of 6, but the rooms were just nice, comfy and big enough for us it was a bit further than we would have liked from old quarters but convenient enough for tour pickups and to buy groceries. The staff were friendly, helpful with local phrases and calls. We enjoyed our stay and would recommend the hotel to friends and relatives.

10 Joan L.
November 30, 2015
Friendly Staff and Clean Environment
Friendly staff, clean apartment and good location
We truly enjoyed our stay in the apartment. We actually booked a mini van to and from the airport but were disappointed that a 7 seater mpv was provided on the day of our arrival. As there are 5 adults and 1 child with 5 luggages, the mpv was real squeezy. When we arrive at the airport, the frontline staff apologize when we fedback to them. We were then compromise by charging us the rental of the car price rather than the mini van price and was assured that a mini van will be provided from Hotel to airport. We were also give free drinks to be consumed at the restaurant as the apartment is not ready. There was also a surprise cake and present for my birthday that was presented by Michelle, the hotel staff. We were pleasantly surprised by their gesture and will definitely stay there again for our next holidays!

9.7 Richard S.
United States
November 26, 2015
Spacious, Comfortable and Affordable
Spacious rooms, amenities, staff
Warning! Do not book a hotel transfer from the airport as you will be paying more than 3X the normal airport taxi fare. Secondly ask for one of the lower numbered rooms 01-04 facing the pool unless you want to wake up to early morning street traffic and announcements from the hospital across the street. After changing our rooms after the first night our stay was very comfortable. The rooms are spacious and comfortable. Breakfast was good and we enjoyed the fitness center and the tennis courts. Location is convenient however it can be difficult to find the hotel from a street map if you are walking. There are several good restaurants in the area and we were able to find an excellent seafood /Vietnamese restaurant 1 1/2 blocks away. The staff at the travel desk was quite helpful with our questions. The hotel stored our golf clubs for a couple of nights while we went to Halong Bay. In all I would recommend this hotel and would stay here again in the future.

8.3 Gabor H.
November 24, 2015
Location, room comfort
We were very pleased with the service and the room. Recommended.

8.7 Atul J.
November 22, 2015
very comfortable,all required things available in the kitchen, pool was too good,kids really enjoyed
we had stayed for the first time in somerset grand hanoi,the experience was really good, the location is very much inside the city,we had enjoyed the hot delivery food from nameste hanoi,a indian chain restaurant., which was just few step far,will sure stay again ,

6.7 Ali Z.
November 20, 2015
Grand Somerset Hanoi
Cleanliness, room size, staff performance
Good and enjoyable

8.7 Constanza B.
November 19, 2015
Good value for money
Gym, location, breakfast
It was great, easy, very comfortable

7.7 Carsten S.
November 16, 2015
fantastic with children
location, rooms are big. great with children

8 Thu N.
November 13, 2015
Good value for money if you travel more than 2
centre location, nice room, nice staff
Good location, breakfast at level 4 is good although the room is smoky.

8.7 Wency K.
November 04, 2015
Wish we had more time in Hanoi
Breakfast, Location, Hospitality
Staff were friendly and very helpful. We didn't plan our itinerary so we relied a lot on the staff at reception. They gave good advice on where to go, and they remember our names (despite a one night stay). Definitely A-class service.