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Excellent 8.4
Based on 1025 reviews

Recent customer comments

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based on 1025 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.4
  • Location 8.6
  • Room Comfort/Standard 8.6
  • Service 8.7
  • Value for Money 8.5
  • Food/Dining 7.6

Ali Z.
November 20, 2015
Grand Somerset Hanoi
Cleanliness, room size, staff performance
Good and enjoyable

Constanza B.
November 19, 2015
Good value for money
Gym, location, breakfast
It was great, easy, very comfortable

Carsten S.
November 16, 2015
fantastic with children
location, rooms are big. great with children

Thu N.
November 13, 2015
Good value for money if you travel more than 2
centre location, nice room, nice staff
Good location, breakfast at level 4 is good although the room is smoky.

Wency K.
November 04, 2015
Wish we had more time in Hanoi
Breakfast, Location, Hospitality
Staff were friendly and very helpful. We didn't plan our itinerary so we relied a lot on the staff at reception. They gave good advice on where to go, and they remember our names (despite a one night stay). Definitely A-class service.

Geoffrey W.
November 03, 2015
Nice hotel, apartment-style rooms, good location
Staff helpful through some difficult situations, the hotel is surrounded by interesting local attractions and within a reasonable walk to the Old Quarter. Great pool, breakfast typical. Spacious, comfortable rooms. I would stay there again.

Ka W.
Hong Kong
November 02, 2015
Spacious apartment
Big room , comfortable
I stayed in a 4 ppl room , the room is spacious and comfortable! There is a supermarket in the ground floor which make us feel convenient. The breakfast included is awesome.lots of food choice and fresh.

Ralph G.
October 27, 2015
Great rooms for families
Customer service is great, perfect location, and large apartments
It was the perfect set up for a our family. We booked a 2 bedroom apartment. It is like a home away from home. It is great having a kitchen, living room and 2 bedrooms. We could enjoy our time and relax. Way better than a regular hotel where we would all be crammed into one room with no space to walk and play. The swimming pool area and facilities are great as well.

linda T.
October 21, 2015
Clean and big
size, location, price
please include a hairdryer in the bathroom

Barbara W.
United States
October 20, 2015
Very good we will stay at Somerset again
Clean and comfortable , good cable,location
It was awesome we really enjoyed our stay!