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2015
Excellent 8.4
Based on 1013 reviews

Recent customer comments

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Excellent



based on 1013 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.4
  • Location 8.6
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 8.5
  • Food/Dining 7.6

7.7 Geoffrey W.
Australia
November 03, 2015
Worthwhile
Nice hotel, apartment-style rooms, good location
Staff helpful through some difficult situations, the hotel is surrounded by interesting local attractions and within a reasonable walk to the Old Quarter. Great pool, breakfast typical. Spacious, comfortable rooms. I would stay there again.

9.3 Ka W.
Hong Kong
November 02, 2015
Spacious apartment
Big room , comfortable
I stayed in a 4 ppl room , the room is spacious and comfortable! There is a supermarket in the ground floor which make us feel convenient. The breakfast included is awesome.lots of food choice and fresh.

9.7 Ralph G.
Canada
October 27, 2015
Great rooms for families
Customer service is great, perfect location, and large apartments
It was the perfect set up for a our family. We booked a 2 bedroom apartment. It is like a home away from home. It is great having a kitchen, living room and 2 bedrooms. We could enjoy our time and relax. Way better than a regular hotel where we would all be crammed into one room with no space to walk and play. The swimming pool area and facilities are great as well.

9 linda T.
Singapore
October 21, 2015
Clean and big
size, location, price
please include a hairdryer in the bathroom

9.3 Barbara W.
United States
October 20, 2015
Very good we will stay at Somerset again
Clean and comfortable , good cable,location
It was awesome we really enjoyed our stay!

9 Alan S.
Singapore
October 19, 2015
Wonderful Stay !
Location, Price and The Service
It was really enjoyable! We loved that there were always taxis on stand by. And when we got cheated by a taxi driver who charged us way above average for a taxi ride even though he used a meter, the hotel staff came to our help and negotiated with the driver for a more reasonable price.

10 Patricia E.
Australia
October 18, 2015
Recommend Somerset grand hanoi
Staff Staff Staff
We could not of been happier with this hotel and as I have said the staff there English was so good,it was so pleasant to stay there,they were only to willing to help us in every way.We can't speak highly enough about them.The manager set a very high standed to his staff,would recommend this property to any one,and if back in Vietam we would certainly stay there.

9.7 Swee L.
Singapore
October 17, 2015
Centrally located with much goodness
It would have to be its central location, its pleasant and friendly, helpful staff and its well-equipped gym
It was an enjoyable stay with no major issues at all. All staff were helpful with a very good attitude.

8.3 Cam T.
Vietnam
October 16, 2015
Very good
Very good

7.7 Shahminan A.
Brunei Darussalam
October 12, 2015
Good Location
Location, Comfortable and Clean
Nice Hotel