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2015
Excellent 8.4
Based on 1013 reviews

Agoda Verified Reviews

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Excellent



based on 1013 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.4
  • Location 8.6
  • Room Comfort/Standard 8.6
  • Staff Performance 8.6
  • Value for Money 8.5
  • Food/Dining 7.6

9.2 Caleb G.
Singapore
May 24, 2016
Excellent serviced residences for family
Excellent serviced residences for family. Thoroughly enjoyed our stay

9.2 Arvie V.
Philippines
May 15, 2016
will definitely stay there again!
Thank you!

10 Nam N.
Vietnam
May 10, 2016
Satisfied
Nothing to complaint about. Everything was great. I got discount deal for like almost 50% off

8 Kathy S.
Indonesia
May 08, 2016
Value for money, Quiet place (not as noisy as Old quarter), Clean
The place is next to a mall. convenient. quiet at night.

6.8 Fazal C.
Singapore
April 17, 2016
Nil
Nil

7.2 Thanh L.
Australia
April 10, 2016
Not bad for the prices, rooms, beds and pillow have unpleasant smell.
Not bad for the prices, rooms, beds and pillow have unpleasant smell.

8.8 CHIEU H.
Vietnam
April 04, 2016
Good place to stay in Hanoi
I have stayed at The Somerset a few times. The place is fine. It has been a while since the apartments were build. Should be rennovated soon

10 Adriaan R.
South Africa
March 29, 2016
Great
Great

10 dennis T.
Singapore
March 25, 2016
Best hotel experience all because of Freddie
Staff friendliness. Having a supermarket in the same building. Just a short cab ride away from old quaters
I was on a 5 days holiday which I've planned to go to halong bay on the second day. As we travel light, the staff allowed us to deposit our bags before we come back on the next day for our 2nd check-in. However, I messed up my halong bay cruise booking and our names were not on the confirmation list. One of the staff, Freddie sensed our distress and offered his assistance. He quickly called his travel agency friend and got us booked on a cruise despite 90% take up rate as it was the holidays. The boss of the travel agency, Johnny even came to the hotel to make arrangements. In addition, it would be a 4 hours drive and our initial delay was a major concern. Throughout the journey, Freddie and Johnny kept in contact with me through watsapp to ensure that my family can make it on the cruise. We eventually got on the cruise as the cruise manager, Jackie had actually delayed the departure for 15 mins because of us. My family eventually enjoyed ourselves on the cruise thanks to all the friendly and dedicated Vietnamese staff. Thank you everybody

8 Tor L.
Finland
March 25, 2016
A business 1 day stop over
Missing good working table and chair in the room. Had problems with the TV