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Somerset Grand Hanoi Serviced Residences

No 49, Hai Ba Trung Street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam (Show on map)

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Area: Hoan Kiem District Number of Rooms: 185
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

from 826 reviews

Value for Money
8.4
Location
8.6
Staff Performance
8.7
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.6
Food/Dining
7.6
All reviews (826)
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Petra H. Families with young children Australia, August 22, 2015
Expected more

Good sized rooms
5.7
We expected a little more. The pool was adequate but very tired and uninspiring space. The rooms and corridors had a really strong stench and were hot and stuffy. Lifts were very very slow & also extremely hot and stuffy. Staff were polite enough but it would be a stretch to say they were overly helpful or welcoming/friendly. In the heat and humidity, walking to any attractions is difficult and it takes about 30 minutes to get to/from the main town area. I wouldn't stay at this property again. Of the 3 properties experienced in Hanoi and 7 in Vietnam, this one stacked up overall quite poorly.
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Alice Y. Groups Singapore, August 16, 2015
Hotel staff were very nice

Staff, food and cleanliness
9
The location may not be very good but it is also because of the location it is one of the quieter location to stay in. They couldn't fulfill our 3 bedroom apartment but they tried their utmost best to make it as convenient as they could (same level). The rooms are very clean, their staff are very friendly and you can change currency at their counter too. The breakfast is not bad. Overall, the stay was very pleasant. There is complete utensils, water kettle, washing machine and even good sound system.
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Germaine L. Groups Singapore, August 12, 2015
Luxurious stay in Hanoi

service, comfort and affordable
9
The stay in the Serviced Residences has been great. Concierge staff has good service attitude. My friends and I arrived at the Hotel at 6am and requested if we could deposit our luggage. In addition to depositing our luggage, the staff suggested that we could wash up in the gym and rest in the guest lounge before touring Hanoi. Excellent service that my friends and I were extremely impresed with. In addition, the service residence has its own international supermarket that makes it really conveninet to purchase groceries. Would definitely recommend this place to my friends!
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Francis J. Groups Philippines, August 10, 2015
Great Location

Food, Value for money, Location
9.3
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Daniel F. Solo travelers Australia, August 7, 2015
Perfect Stay

Great location, food and rooms
10
We really enjoyed our stay. The Rooms were clean and modern and had an amazing view of the city. The breakfast was nice with plenty to choose from. Jaspas Restaurant had quality food and wine at affordable prices. The pool was freezing cold even on a hot day. We walked to most places nearby. Overall a great stay.
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George F. Families with older children United States of America, July 27, 2015
Best value

Buy far the most spacious rooms available. The staff is extremely well trained and will go out of their way to assist. Located on walking distance of sites.
9.7
Couldn't be happier.
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Chen J. Families with young children China, July 26, 2015
happy staying

staff are friendly, good location, very continent for family with young kids to stay
8.3
will stay again next time travel with family.
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Van T. Groups Vietnam, July 25, 2015
Just good

Location.
7
Not bab
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Nick C. Families with older children United Kingdom, July 25, 2015
Great

Location, flexible and friendly staff, pool
9.7
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Hyung T. Business travelers United States of America, July 20, 2015
great location!

location, location, location
8
older than I expected.
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Customer Reviews - Somerset Grand Hanoi Serviced Residences, Hanoi

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