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Somerset Grand Hanoi Serviced Residences

No 49, Hai Ba Trung Street, Hoan Kiem District, Hoan Kiem District - Opera House, Hanoi, Vietnam (Show on map)

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Area: Hoan Kiem District - Opera House Number of Rooms: 185
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

based on
103 reviews

Value for Money
8.3
Location
8.8
Staff Performance
8.7
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.6
Food/Dining
7.6
Couples (103)
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Chia-Hsiang K. Couples Taiwan, January 23, 2015
Excellent Location

Location, decent size of roomsv and great staffs
8.7
Ethan L. Couples Singapore, December 29, 2014
Service below par but great location

Location, location, location
6.7
Service was not good especially given they rate themselves as a 5-star property. We asked for a lighter and they simply said they didn't have- not even a box of matches. There is no initiative taken by the staff at all. Although the rooms are nice, the service is what make for a 5-star hotel and this hotel certainly didn't have the good service to match.
Hongmala D. Couples Laos, December 24, 2014
Great place to stay at.

Great location. Good value for you. Great service.
9.7
I had a wonderful stay there. Would go back there again.
Man L. Couples Hong Kong, November 30, 2014
very big room 78m2

room big like a family house, awesome
9.3
Ngan N. Couples Vietnam, November 30, 2014
Huge apartment, perfect for family stay

Extremely spacious, quiet, great location
8.7
Very happy about our stay, it's an apartment but can be rented as hotels. Our apartment was large enough for 4-5 people, we got amazing view over the whole city. If you travel with your family members, this is highly recommended rather than "family room" in other hotels.
Sze M. Couples Canada, November 23, 2014
nice hotel

comfortable and feel like at home
8
Vishnu S. Couples Australia, September 29, 2014
Sorry no time

Sorry no time
9
Sorry no time
Ming-Feng L. Couples Taiwan, September 2, 2014
great experience

room service, room interior, location
9.3
although we encountered some delay during checking, but overall service and environment is so great.
Paul A. Couples United States of America, July 25, 2014
Lived hotel and staff

Staff, great apt., perfect location
10
We enjoyed our stay. The rooms were great the staff outstanding everyone was most helpful we highly recommend it
Nehemiah Y. Couples Singapore, February 23, 2014
Fantastic Holiday

The front desk staff were great, friendly,knowledgeable. approachable. Because of the wonderful staff, we enjoyed our stay in Somerset Grand Hanoi
7.3
Though some of the items like towels were not that clean, but the great staff at the front office made up for it.

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Customer Reviews - Somerset Grand Hanoi Serviced Residences, Hanoi

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